Principal Application Support Specialist
DSL Ltd.
Prague, Hlavní město Praha, Czechia
před 2 dny

Prague, Hlavní město Praha, Czechia Deutsche Post DHL Group req68118 02 / 10 / 2018

About your role : Our team is providing 2nd level support for a Business Critical Applications for the DHL Express division.

We are looking for a new colleague with technical and interpersonal skills to ensure that customer inquiries and issues are resolved within our SLAs and communicated properly to all stakeholders.

You will lead the virtual Service Reliability Team for Express Containerization, drive the recovery management process during crisis situations which impacts the availability of the service.

Your daily work :

  • Lead the virtual Sort & Containerization team
  • Act as Global Service Owner
  • Deploy, maintain, enhance and support assigned services
  • Provide technical expertise and consultations to users and projects
  • Identify gaps between service design and business procedures
  • Review and approve release to production plans
  • Ensure that requests for support are properly logged, assigned and responded, ensure all parties are kept informed of progress and that corrective action is taken to avoid delays
  • Finding new ways to get best use out of existing technologies so that products are easier and less costly to support and deploy
  • Spot potential problems and take proactive actions to prevent them
  • Follow our incident and problem management process during recovery management of major incidents
  • Responsible for resolution of assigned tickets, finding workarounds and following root causes to resolve issues permanently
  • Knowledge transfer of acquired knowledge to your colleagues Your skills :
  • At least 5 years’ experience in application support role
  • Solid knowledge of Linux with scripting background
  • Experience with Weblogic, Middleware and integration technologies
  • Hands-on Oracle and SQL knowledge
  • Advanced English
  • Willing to learn new technologies and interact with colleagues and customersWe welcome ITIL Certification.We offer :
  • Great team of IT professionals
  • Friendly environment and modern offices in Chodov
  • Huge number of internal job opportunities within the company
  • Occasional home office
  • Permanent contract
  • Company Car, Extra week of holiday (25 days / year), 6 Self-sickness days / year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch and FlexiPass vouchers fully covered by DHL, Pension plan contribution, Multisport card, Long-
  • term sickness insurance, Medical program for the family, Fruit days, sport clubs for employees....)

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