Technical Support Engineer L1
Fortinet, Inc.
Prague, Czech Republic
před 10 dny

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Organization Overview

Fortinet (NASDAQ : FTNT) secures the largest enterprise, service provider, and government organizations around the world.

Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-

increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments.

Fortinet ranks #1 in the most security appliances shipped worldwide and more than 330,000 customers trust Fortinet to protect their businesses.

Learn more at http : / / www.fortinet.com, the Fortinet Blog, or FortiGuard Labs.

City Prague Country Czech Republic CZ Title Technical Support Engineer L1 (EMCS0880) Req # EMCS0880 Job Status Full Time Regular Functional Area Customer Service Position Overview

If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. .

As a technical support Engineer with Fortinet you will :

  • Provide technical support to Fortinet customers
  • Collection, analysis and change recommendations of configuration
  • Collection and analysis of customer network information as well as of packet tracing
  • Recommending corrective actions based on gathered data and its analysis
  • Running real-time phone or remote access sessions with customers
  • Requirements :

  • Experience working as engineer in telecommunication, networking or security industry or equivalent education ( Graduates may apply )
  • Good knowledge of OSI model and TCP / IP protocol
  • Administrative knowledge of Windows, Unix or Linux
  • Proficient spoken and written English
  • Positive, communicative and customer oriented attitude
  • Desired :

  • Having any of industry certificates (FCNSA, CCNA)
  • Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Knowledge of database maintenance and SQL
  • Education :

  • Bachelors / Masters Degree in Electrical Engineering or Computer Science or equivalent experience
  • Benefits :

  • Stable multicultural working enviroment of fast growing world-wide company
  • Career development opportunities
  • Great opportunity to develop technical skills and knowledge
  • Trainings and Fortinet certifications
  • Competitive salary
  • LI-ML1

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