Software Maintenance Engineer - Satellite
Red Hat, Inc.
Brno, CZ
před 6 dny

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-

performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.

Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Come work at one of the fastest-growing enterprise software and services companies and the leader of open source software.

The Red Hat Customer Experience and Engagement (CEE) team is looking for a solid Software Maintenance Engineer to join our worldwide support team in Brno, Czech Republic.

In this role, you will become part of a fast-paced innovative company that is changing the way software is developed, sold, and supported.

You’ll help us resolve the issues of our enterprise customers quickly and effectively, providing high-level technical support and sustaining engineering services designed to maximize uptime and reduce IT costs.

As a Software Maintenance Engineer, you will maintain close working relationships with our customers’ top developers and architects and assist our front-

line support engineers with the most complex and challenging issues. You’ll be in daily contact with our R&D team, allowing you to regularly work alongside some of the best open source developers on the planet.

Primary job responsibilities

  • Resolve complex customer problems within Red Hat system management offerings like Red Hat Satellite 5 and Red Hat Satellite 6
  • Analyze upstream development against current customer reported defects and develop patches to resolve issues
  • Use available tools to investigate and troubleshoot technical issues
  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues
  • Work closely with Red Hat's production support engineers, technical account managers, and the development engineering team
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Required skills

  • 3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment with corresponding Red Hat Enterprise Linux (RHEL) knowledge
  • Linux operating system installation, configuration, upgrade, and maintenance experience
  • Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)
  • General understanding of base packages included in the Red Hat Enterprise Linux (RHEL) distribution
  • General understanding of DHCP, DNS, PXE, kickstart, and virtualization
  • General understanding of the Red Hat’s subscription model
  • Solid troubleshooting skills
  • Commitment to providing the best experience possible for Red Hat’s customers
  • Upstream involvement in open-source projects (patches submitted for upstream inclusion) is a plus
  • Experience with any of the following is considered a plus :

  • Ruby or Ruby on Rails
  • Python
  • Apache HTTP Server
  • Apache Tomcat
  • PostgreSQL or MongoDB
  • Puppet
  • Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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