Description OVERVIEW :
We are seeking Russian speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.
If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.
Provide application support for non-standard software applications
Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
Diagnose the issue and escalate to programmers in cases of complex application problems
Facilitate communication between programmers and end users
Translate customer information into English to communicate with internal colleagues
Maintain technical knowledge databases and how to queries
Report on local country data on incidents, problems, service requests etc.
Technical education (IT related qualifications) and / or experience in the relevant field. Graduates welcome to apply!
Fluency in Russian and intermediate English (Spoken & Written)
Experience / knowledge of JAVA
Basic knowledge of databases (Oracle, MySQL, MSSQL)
Understanding of basic Object Oriented Principals (OOP)
WE OFFER :
5th week of leave
Flexible working hours
Option to work from home
Modern offices in the center of Brno, 2nd largest city of Czech Republic
Initial Accommodation - 2 weeks accommodation provided by the company on joining
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature.
Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!