Service Desk Analyst – Dutch Speaking (NTT GDC)
NTT Ltd.
Prague, Czech Republic
před 4 dny

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients.

These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done.

We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients.

You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities.

We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service.

With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric.

This new GDC is only Dimension Data’s second facility, and offers exceptional career growth and the chance to be part of something great.

Working at NTT This role will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information.

Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group.

This role is the first line contact for clients and they play a critical role in offering a professional service experience.

What will make you a good fit for the role? Diploma or qualification in technology Proficiency in English & Dutch is essential 1- 2 years work experience 1+ years experience required in call center managed services / services delivery environment within a medium to large ICT organization We operate a 24 / 7 client support environment and our service desk analysts are required to work 8 hour shifts on a rotational basis Benefits Great working atmosphere in an international team 5 weeks of vacation 3 sick days per calendar year Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year Contribution to the pension insurance Contribution for public transport Over standard health care Meal tickets Refreshment (coffee, tea, water on work) for free Notebook and mobile phone including data tariff per company standards Relocation package

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