IT service desk with german language
Advantage Consulting, s.r.o.
Jihomoravský kraj
před 11 hodinami
source : Hitprace

Náplň práce

  • Ensure all incidents and requests reported to the Service Desk.
  • Minimise the impact of incidents by resolving first time when possible.
  • Involve appropriate IT resources in incidents and requests.
  • Ensure all major incidents and changes that affect multiple users.
  • Communicated to the business in a professional manner.
  • Maintain a high level of customer awareness.
  • Escalate incidents and / or requests to the Service Desk Team Leader.
  • Požadujeme

  • Secondary / University education.
  • Fluent knowledge of German language.
  • Communication level of English language.
  • Customer focused and service orientated.
  • Excellent interpersonal skills required; able to work well in the overall team
  • Knowledge of Windows 7, Microsoft Office
  • Overview of Active Directory, desktop and laptop hardware, software deployment technologies, McAfee antivirus is advantage.
  • Understanding of how IT infrastructure components support the business.
  • Pro-active style
  • Positive attitude
  • ITIL support and delivery processes.
  • Nabízíme

  • 5 weeks of vacation.
  • Meal vouchers.
  • Multisport card.
  • Mobile phone.
  • Company laptop.
  • Pension insurance.
  • Language courses.
  • Training opportunities (technical, soft-skills).
  • Career growth possibilities.
  • Friendly working environment.
  • Teambuilding and company events.
  • Modern and spacious workplace.
  • Nahlásit tuto nabídku
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