IT Help Desk (m/f/d) - Second Level Support
GK SOFTWARE
Pilsen
před 6 dny

YOUR RESPONSIBILITY :

  • Supporting our customers with technical inquiries concerning our software products as well as providing workarounds or solutions
  • Recording and processing of support and troubleshooting procedures in a self-reliant manner, no call center function
  • Performing root cause analysis
  • Processing and tracking incidents and issues concerning software development
  • Participating in the quality assurance process for new software releases
  • Monitoring of our customer system
  • Providing onsite support
  • YOUR PROFILE :

  • Degree in the IT area or equivalent qualification
  • Some experience in the support area will be an added advantage
  • Knowledge in programming (C, C+ +, Java) and databases is desired
  • Experience in virtualization
  • Practical experience in administration in the Linux environment, ideally also in Windows
  • Ready to work in shifts, on weekends in a rotating system
  • Willingness to travel both nationally and internationally
  • Very good command of German and English, both written and spoken
  • A good knowlledge of French is desirable for the support of our French customers
  • Ability to think analytically and in a solution-oriented manner
  • Service orientation and professionalism coupled with strong communication skills
  • WE OFFER :

  • A culture of cooperation offering room for your own ideas, creativity and concepts
  • An international work environment and interesting projects from renowned customers
  • State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector
  • Extensive training measures
  • Indefinite term contracts
  • Preventive measures, employee discounts and various other measures that make your everyday life easier
  • Our Active Balance Program read more
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