IT Help Desk (m/f/d) - Second Level Support

GK SOFTWARE

Pilsen

před 6 dny

YOUR RESPONSIBILITY :

Supporting our customers with technical inquiries concerning our software products as well as providing workarounds or solutions

Recording and processing of support and troubleshooting procedures in a self-reliant manner, no call center function

Performing root cause analysis

Processing and tracking incidents and issues concerning software development

Participating in the quality assurance process for new software releases

Monitoring of our customer system

Providing onsite support

YOUR PROFILE :

Degree in the IT area or equivalent qualification

Some experience in the support area will be an added advantage

Knowledge in programming (C, C+ +, Java) and databases is desired

Experience in virtualization

Practical experience in administration in the Linux environment, ideally also in Windows

Ready to work in shifts, on weekends in a rotating system

Willingness to travel both nationally and internationally

Very good command of German and English, both written and spoken

A good knowlledge of French is desirable for the support of our French customers

Ability to think analytically and in a solution-oriented manner

Service orientation and professionalism coupled with strong communication skills

WE OFFER :

A culture of cooperation offering room for your own ideas, creativity and concepts

An international work environment and interesting projects from renowned customers

State-of-the-art technology at the workplace as well as outstanding opportunities for development in a future-orientated sector

Extensive training measures

Indefinite term contracts

Preventive measures, employee discounts and various other measures that make your everyday life easier

Our Active Balance Program read more

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