Process Manager
KBC Group
Brno, Czech Republic
před 1 dnem
source : Hitprace

Popis pozice

KBC Shared Service Centre performs business administrative processes and activities for domains such as Financial Markets, Insurance, Securities, Payments, ICT and Procure to Pay for several members of KBC Group worldwide.

This vacancy fits in a continuously expanding market of sales processes and services that can be remotely triggered. In some cases applications for new products and services by the client via our digital channels are still being processed by human agents.

These agents do this processing via predetermined processes and procedures in a dedicated and accompanying tool. We are currently looking for process manager for our domain Business Solutions Competence Center to help shape and optimize these processes and thus come to the best possible E2E client experience.

General skills : Our organization is in a continuous state of change. You very flexible and you are an ambassador of change.

Not only are you able to cope with change, you are a change agent.*You are ambitious and eager to learn and share knowledge.

You have a broad interest in the banking products and services.*You have experience in process and performance improvement.

  • You have a strong customer focus and are willing to travel on ad hoc bases (e.g. Belgium, Czech Republic ).*You are solution oriented and creative.
  • You have strong analytical skills.*You are diplomatic and are able to reconcile differences in opinion. So clear and convincing communication and diplomacy are key success factors.

  • You are flexible and a fast learner.*Having training skills and experience is an additional asset.*You are a good planner who’s able to work independently and systematically towards an objective and, moreover, lay down priorities.
  • You like to work in the multicultural environment and you are a team player*You have strong communication, presentation and organization skills, proactive approach, stress resistance, creativity and out of box thinking We offer : meal voucher card with an employers contribution of 57 CZK, totaling 80 CZK / weekday approx.
  • 1140 CZK* Cafeteria benefit system 675 CZK per month (paid by the employer) 8.100 Kč* Multisport card paid by employer* company laptop, discounted mobile tariffs* fully paid hard / soft skills courses (MS Excel, Stylistic Writing, Presentation skills, Time & Stress management, Conflict handling etc.

    up to 1000 CZK for life insurance* fruit days twice a week in winter, ice cream days in summer* free ČSOB employee account and other ČSOB products with a bonus (e.

    g. mortgage)indefinite employment contract* possibility of working from home, 25 days of holiday, 3 My Days (extra holiday)

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