Global HR Shared Services Representative
ADP
Prague, Hlavni Mesto Praha, CZE
před 1 dnem

Global HR Shared Services Representative (with Italian)

The role is primarily responsible for :

Providing the support for ADP associates within EMEA countries (HR, payroll and technology related queries) over several communication channels

RESPONSIBILITIES

  • Works on the cases (HR, payroll and technology related) coming by phone, chat, e-mail and other sources
  • Creates instructions, job aides, SOPs and templates per country specifications
  • Ensures that team SLA's and KPI's are met
  • Provides high quality service to associates located throughout the supported countries when addressing questions or concerns
  • Maintains strict confidentiality regarding all associate information
  • Assists with other projects, as assigned
  • SKILLS REQUIRED

  • Fluency in minimum 2 languages : English + Italian (French is an asset)
  • Strong customer service and communication skills
  • Experience working in client facing role
  • Experience working with sensitive data
  • University degree (could be in progress)
  • General understanding of HR legislation and requirements
  • SAP, Success Factors, SalesForce or ServiceNow product knowledge is an asset
  • ATTRIBUTES

  • Works effectively as a team member to meet all departmental deadlines and ensures that all duties are completed in a timely and accurate manner
  • Good communication skills, both verbal and written
  • Effective time management
  • Effective problem solving and resolution skills
  • Must be able to function in a flexible and constantly changing environment
  • Comfortable with a cross-border support system, with the ability to work independently among the team
  • Aptitude to learn new technology
  • Can-do attitude
  • Explore our COVID-19 page https : / / to understand how ADP is approaching safety, travel, the hiring interview process, and more.

    Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve.

    Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click https : / / to learn more about ADP’s culture and our full set of values.

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