Technical Support Analyst - Italian
CDK
Prague, Hlav, CZ
před 10 dny

Drive global technology

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-

buying experience from the moment they run a search online all the way through to bringing their car back in for a service.

Join us and be a part of the evolution.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters.

You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

What you'll be doing?

When customers subscribe to our products and services, it is just the beginning of our relationship with them. We have to configure and deploy the systems they have bought into, train end-

users in how to get the most from them, and also provide ongoing technical support.

Your role will be to provide application and technical support to our customers who are some of the biggest car brands in Italy with the software technology that we provide to them.

Our Technical Support Team are natural problem solvers and deal with a wide range of technical issues, offering the opportunity for you to develop your own technical knowledge and grow a career.

On a daily basis, you'll be :

  • Taking direct ownership of software related issues through our case management system, WebChat and phone.
  • Analysing and resolving complex software product issues, using analytical, technical or programming skills
  • Making initial contact with the customer who logged the issue to understand, gather information and try to recreate the issue
  • Managing a range of technical cases at any one time at all different complexities
  • Interpreting, debugging application code and isolating issues
  • Guiding, advising and coaching other team members and our customers on issue and problem resolution
  • Documenting solutions and producing written guidance on resolution steps and procedures
  • Reporting issues and recommending process improvements
  • Providing coaching and support to other analysts within the team on product and technical issues
  • Do you dare to be different?

    We look for people with the right cultural fit. While our business is full of industry experts we also value those who are keen to work together and have the potential to develop new knowledge and skills.

    Innovation and collaboration means growth and ours, ultimately, depends on yours.

    This might be the job for you if

    You enjoy solving problems. You’ll enjoy taking on difficult challenges and finding creative solutions to technical issues.

    If you don’t know the answer, you’ll dig until you find it. You will be a natural trouble shooter. You will not just enjoy figuring out the solution but also solving the root cause of the issue too.

    You enjoy helping people. You’ll enjoy helping people through to issue resolution. Our customers may not be technical wizards so it’s all about talking to them on their level to help them.

    You enjoy your tech. You’ll enjoy developing your existing tech knowledge and learning new things. You’ll enjoy learning about new product features and using a wide range of technology.

    You speak fluent Italian and English. You'll be working with our customers in Italian and working with your team members in English.

    We look for a fluent level in both language.

    Why a career with CDK Global?

    We demand diversity . Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward.

    This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-

    class service to our customers. Our differences are our strengths

    Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

    The perfect opportunity awaits. Start your career with CDK Global.

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