A world renowned pharmaceutical organisation based in Prague has a great job opportunity for a Technical Writer in the area of mobility / telephony.
The Technical Writer will have a strong background producing high level technical documentation within enterprise organisations.
Your key job responsibilities as the Technical Writer in Prague will include :
Gather requirements for the design of how users will request a mobility and / or telephony service in the future
Identify which other ITIL process are impacted by the addition of new or different features
Collaborate with other Novartis teams to implement any Telephony & Mobility changes to the ITIL processes to Service Now
Identify which lifecycle documents need to be updated as a result of the changes
Collaborate with Subject Matter Experts to update documentation using standard templates with clear visual elements (e.
g. charts & diagrams) and text
Typical deliverables include User Requirements Specification, Functional Specification, Design Specification, Service Operations Manual, Service
Operational Procedures (SOPs), and Work Instructions, as well as web based user guides and knowledge base content for supporters and end users
Requirements for this Technical Writer job in Prague :
Must have a valid EU permit
Deep understanding of ITIL processes
Experience with analyzing and improving operational processes
Clear communication skills
Track record of collaborating with others to prepare materials to explain complex topics