Network Engineer

Verizon

Ostrava, Czech Republic

před 5 dny

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe.

We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role.

Together, we are moving the world forward and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive.

Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.

When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can.

You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.

Maintaining devices in customer networks.

Documenting every interaction using one of many tool sets provided.

Advocating for customers by escalating unresolved issues to the next level of support.

Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests / incidents within agreed Service Level Agreements (SLAs).

Maintaining user, customer, and departmental confidentiality at all times.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You'll need to have :

Bachelor's degree or relevant work experience.

Fluency in English (written and verbal).

Knowledge of networking (e.g., routing, switching, and wireless technologies).

Even better if you have :

A degree in IT.

Cisco certification (e.g., CCNA or JNCIA).

Willingness to work in twent-four seven environments (including weekends, nights, and holidays as necessary).

Experience in a service provider or a service desk environment.

Knowledge of ITIL methodology.

Computer knowledge (ideally with ticketing software).

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements.

If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining.

If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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