MSD Regional Delivery Centers (RDC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The RDC Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Europe region.
The OtC Order Management & CS Analyst is in charge of customerorders processing while providing world-class customer service.
The OrderManagement / Customer Service Analyst is the front line communicator with MSD’scustomer base and is expected to build strong working relationships with them.
This position is responsible for meeting all relevant SLAs, and seeking opportunities to improve related departmentprocesses and systems through collaboration with country Finance and CorporateTreasury.
Managesthe timely, accurate and compliant processing of sales orders for MSD towholesalers, distributors, retail chains, hospitals and physician offices
Assures timely and useful updates on orders to the customers
Collaborates including messaging, reports, follow-up and more - withchannel development and supply chain to manage through a variety of supplysituations
Coordinates trade activity for month, quarter and year-end activity to assureresources from a variety of areas are aligned to meet customer and businessobjectives
Enters and generates sales orders into the system
Analyses new orders based on ad hocrequests
Dailycommunication with customers including incoming calls, local business partnersand all RDC functional teams
Follow allspecified best practices for creating complete and accurate returns and claims
Proactively anticipate client needs and deliver excellent client service
Workcollaboratively to address client needs and solve client concerns
Provideaudit documentation as required and make sure the internal compliance policiesare applied
Develops reporting for Supply Chain, Channel Development, Financestakeholders or others as needed