About Compliance TechnologyCompliance Technology is a business transformation department within Operations & Technology.
We service the Compliance and Financial Crime Functions within Barclays. We are a global team of c600 colleagues situated in the major location hubs : London, New York, New Jersey, Pune and Mumbai.
Compliance Technology : Transforming the way we deliver innovative business solutions to our clients. Our ambition is to own end to end accountability for the business solutions we provide.
We will achieve this by becoming a world class technology team focused on business outcomes Overall purpose of roleSupporting the Regional Compliance Run the Bank (RTB) Leads and the Global Head of Compliance RTB, this role is responsible for the continual support and maintenance of the technology Applications used by the Compliance Business.
This includes working as part of a global team with matrix management responsibilities for a team supporting a key subset of Applications, including reducing risk, maintaining service against KPI’s and KRI’s and delivery of new features and releases as defined by our Build the Bank (BTB) colleagues.
The role will include developing and managing RTB engagement with Development teams, incident / change management, and forward planning releases with the various BTB colleagues.
It is expected this role will work to mature & build the RTB Governance Framework for aligned services, will develop an intimate understanding of regional Service Manager Requirements, risks and goals, and will track and implement long term objectives and team strategies to meet these RTB drivers.
The support role requires working with a range of Barclays Investment Banking and Wealth services for Compliance suite of applications.
This role requires excellent handling / resolution of various technical issues for global Compliance applications during regional hours, working with Level 1 and Level 2 support teams based in global locations.
The individual will work alongside other L2 support analysts to support a wider range for services within the Compliance technology portfolio.
Knowledge management, sharing and retention will be a key function of the role, and of the entire L2 team. The individual will be expected to engage with our Infrastructure Risk & Control and Service Management teams to ensure a consistent delivery of key initiatives across the estate such as BICEP and Technical Debt remediation. Key Accountabilities
Provide analysis, recommendations and create workshops / working groups to ensure that team exceeds recommendations
ownership of long term risks and issues across the estate through to resolution
managing conf calls / MIHs
Ensure any issues with the tests are tracked & reported, with agreed plans of action to resolve for future tests
Stakeholder Management and Leadership
Provide trending activities, analysis and recommendations to improve
Decision-making and Problem Solving
Person SpecificationBasic Qualifications / Skills : Non-Technical
3 years’ working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function.
Direct experience of working in either Compliance or Anti-Financial Crime areas offers a distinct advantage for the role Can engage & debate with senior heads of relevant business area / technology offices Provide input to training plans and develop training materials for RTB led training.
Work with BTB contacts to develop deeper training sessions for BTB led training. Identify where there are technology gaps that may need to be addressed through in house technology training opportunities or external providers, if necessary Receive requirements from the Service Manager for the Service Management Improvement initiative.
Take full responsibility for ensuring adherence to the RTB KPIs, adapt procedures as appropriate, implement personal performance metrics to demonstrate adherence of team members to the procedures, perform spot checks on quality of data for each discipline Has an excellent investigative and analytical skill, able to quickly identify the core issues in order to improve and fix services and processes.
Is able to assess risks and impacts and make logic based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of application support team.
Must be able to communicate clearly, through multiple mediums (written, spoken, email, telephone, face to face, conference calls, video conferencing), be able to function effectively in person and on conference calls Has worked on one more client facing projects involving multiple stakeholders and exposure to working with multiple teams
UX, Sun Solaris and / or Linux.
Preferred Qualifications / Skills :
business Purpose for Barclays and five core Values which underpin it. Our Purpose is helping people achieve their ambitions in the right way.
Put simply this is the answer to the question What is Barclays for?’ and it should guide our every action as employees. Respect We respect and value those we work with, and the contribution that they make.
Integrity We act fairly, ethically and openly in all we do. Service We put our clients and customers at the centre of what we do.
Excellence We use our energy, skills and resources to deliver the best, sustainable results. Stewardship We are passionate about leaving things better than we found them.