Compliance RTB Level2 SME
Prague, Czech Republic
před 1 dnem


About Compliance TechnologyCompliance Technology is a business transformation department within Operations & Technology.

We service the Compliance and Financial Crime Functions within Barclays. We are a global team of c600 colleagues situated in the major location hubs : London, New York, New Jersey, Pune and Mumbai.

Compliance Technology : Transforming the way we deliver innovative business solutions to our clients. Our ambition is to own end to end accountability for the business solutions we provide.

We will achieve this by becoming a world class technology team focused on business outcomes Overall purpose of roleSupporting the Regional Compliance Run the Bank (RTB) Leads and the Global Head of Compliance RTB, this role is responsible for the continual support and maintenance of the technology Applications used by the Compliance Business.

This includes working as part of a global team with matrix management responsibilities for a team supporting a key subset of Applications, including reducing risk, maintaining service against KPI’s and KRI’s and delivery of new features and releases as defined by our Build the Bank (BTB) colleagues.

The role will include developing and managing RTB engagement with Development teams, incident / change management, and forward planning releases with the various BTB colleagues.

It is expected this role will work to mature & build the RTB Governance Framework for aligned services, will develop an intimate understanding of regional Service Manager Requirements, risks and goals, and will track and implement long term objectives and team strategies to meet these RTB drivers.

The support role requires working with a range of Barclays Investment Banking and Wealth services for Compliance suite of applications.

This role requires excellent handling / resolution of various technical issues for global Compliance applications during regional hours, working with Level 1 and Level 2 support teams based in global locations.

The individual will work alongside other L2 support analysts to support a wider range for services within the Compliance technology portfolio.

Knowledge management, sharing and retention will be a key function of the role, and of the entire L2 team. The individual will be expected to engage with our Infrastructure Risk & Control and Service Management teams to ensure a consistent delivery of key initiatives across the estate such as BICEP and Technical Debt remediation. Key Accountabilities

  • Establish controls processes & procedures to ensure that the global RTB team is performing consistently against all common L1 and L2 tasks.
  • Provide analysis, recommendations and create workshops / working groups to ensure that team exceeds recommendations

  • Perform regular reviews of Incident tickets to ensure Group standards are being met; provide management reporting on trending, analysis and closure reasons
  • Act as a point of escalation for significant technology issues in the estate, including attending MIH calls and escalation with senior GTIS management to drive & deliver solutions for the team;
  • ownership of long term risks and issues across the estate through to resolution

  • Work closely with the global support team (Pune / Radbroke / London / New York) to ensure best utilisation of resources and allocation of BAU work
  • Carry out Incident Management activities according to the process, procedures, and work instructions. Incident Resolution Coordination with 3rd parties -
  • managing conf calls / MIHs

  • Ensure incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available
  • Resolve issues and suggest innovative and tactical solutions providing detailed documentation explaining these recommendations
  • Identify and resolve problems, working closely with the necessary stakeholders (technology / business)
  • Plan execution timelines / activities of various major releases and critical changes into production and DR environments.
  • Provide input to facilitate a quality handover to the incoming shift to maintain the continuity of service
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
  • Creation of required support / service documentation required to support applications, including appropriate sign-off where required
  • Manage activities related to
  • Infrastructure patching, CMDB group and data reviews and recertification
  • Demand Capacity and License Management activities
  • Co-coordinating Data Centre Recovery / Application Service Resilience & Business Continuity Management
  • Performance & Capacity Management
  • Monthly reporting of Service KPIs / KRIs
  • Independently identify repetitive or time consuming processes that can be automated, especially where they benefit multiple business areas
  • Partake in PATS / DR tests for all Compliance applications throughout the year; attend PPoC calls with central coordination teams, agree plan of action and ensure appropriate resources are allocated for all tests.
  • Ensure any issues with the tests are tracked & reported, with agreed plans of action to resolve for future tests

  • Coordination with various support, business and development teams in ensuring requirements are scoped correctly as per bank’s BCM / Resilience standards
  • Stakeholder Management and Leadership

  • Create and track the production of weekly / monthly reports for the relevant projects that are being managed across the Infra estate
  • Design of an appropriate MI framework; liaising closely with our Service Management Team to deliver a leading edge report, that effectively monitors and measures our strategic objectives
  • Establish formal management reporting for all key activities and actions across the Compliance RTB team. Create a monthly management reporting deck which can be used for Exec and BTB lead reviews as required.
  • Provide trending activities, analysis and recommendations to improve

    Decision-making and Problem Solving

  • Must be able to demonstrate advanced and creative use of MS PowerPoint and MS Excel
  • Can solve problems creatively and effectively
  • Excellent oral and written communication in both formal and informal settings, and at all levels of seniority
  • Pro-active, thorough, organized and energetic
  • Commitment to business process improvement
  • Influencing and persuading skills
  • Experience of managing within constraints Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
  • Person SpecificationBasic Qualifications / Skills : Non-Technical

  • Bachelor’s Degree.
  • 5 years’ experience working within a support function & ITIL Environment.
  • 5 years’ experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking.
  • 3 years’ experience working as part of a project delivery team in either a Waterfall or Agile SDLC (Software Delivery Lifecycle) model.
  • 3 years’ working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function.

    Direct experience of working in either Compliance or Anti-Financial Crime areas offers a distinct advantage for the role Can engage & debate with senior heads of relevant business area / technology offices Provide input to training plans and develop training materials for RTB led training.

    Work with BTB contacts to develop deeper training sessions for BTB led training. Identify where there are technology gaps that may need to be addressed through in house technology training opportunities or external providers, if necessary Receive requirements from the Service Manager for the Service Management Improvement initiative.

    Take full responsibility for ensuring adherence to the RTB KPIs, adapt procedures as appropriate, implement personal performance metrics to demonstrate adherence of team members to the procedures, perform spot checks on quality of data for each discipline Has an excellent investigative and analytical skill, able to quickly identify the core issues in order to improve and fix services and processes.

    Is able to assess risks and impacts and make logic based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of application support team.

    Must be able to communicate clearly, through multiple mediums (written, spoken, email, telephone, face to face, conference calls, video conferencing), be able to function effectively in person and on conference calls Has worked on one more client facing projects involving multiple stakeholders and exposure to working with multiple teams


  • Minimum 5 years’ knowledge of working on UNIX environment with exposure to one or more well-known UNIX flavours such as IBM AIX, HP-
  • UX, Sun Solaris and / or Linux.

  • 3 years’ experience of working with a Windows based operating system.
  • 5 years’ experience of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling.
  • 3 years’ experience of job scheduling, batch jobs etc and has exposure to one or more of scheduling tools.
  • 3 years’ experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.
  • Preferred Qualifications / Skills :

  • ITIL certified.
  • 3 years’ working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function.
  • Is aware of one or more Oracle related utilities such as SQLPLUS, sqlldr, utl file and has exposure to working to different DB client tools such as TOAD.
  • Is aware of Performance tuning concepts such as explain plan, query optimization, table scans etc.
  • Exposure to Data Mining and Big Data Analytical tools, such as Hadoop, is favourable
  • Keeps abreast of industry trends and marketplace experiences
  • Project Management experience; specifically, under the Agile methodology is favourable. Purpose and Values Barclays has a single cross-
  • business Purpose for Barclays and five core Values which underpin it. Our Purpose is helping people achieve their ambitions in the right way.

    Put simply this is the answer to the question What is Barclays for?’ and it should guide our every action as employees. Respect We respect and value those we work with, and the contribution that they make.

    Integrity We act fairly, ethically and openly in all we do. Service We put our clients and customers at the centre of what we do.

    Excellence We use our energy, skills and resources to deliver the best, sustainable results. Stewardship We are passionate about leaving things better than we found them.

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