Do you like helping customers solve challenging technical issues, and does supporting an enterprise software platform sound exciting?
Do you want to communicate daily with IT professionals from companies leading the banking, retail, and insurance industries, including Fortune 500 companies?
If you have a keen eye for detail, enjoy doing research, and are willing to continuously expand your technical knowledge, join us!We are an international team of enthusiastic, friendly people sharing the same passion, and who are always willing to go the extra mile.
Ataccama Service and Support is rated 4.9 out of 5 on Gartner Peer Insights Reviews and we’re proud of what we do.
Communicate daily with customers and partners via JIRA and Zoom.
Solve technical issues related to Ataccama products and their integration with supported third-party software, answer how-to questions, and suggest workarounds.
Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
Leverage the knowledge you gain and contribute to our documentation and knowledge base.
Analyze support requests, and escalate product bugs and new feature suggestions to product management.
Work in close collaboration with a variety of teams within the company, including sales, account managers, consultants, developers, and QA.
Work independently but as a part of the team, manage your day and prioritize tasks on your own.
Periodically participate in on-call shifts to cover emergency requests.
Bachelor’s degree in IT or a related field, or 2+ years of experience in a customer-facing technical role
Excellent English, both written and spoken; great interpersonal skills
Algorithmic thinking and a troubleshooting mindset
A strong sense of ownership
SQL and relational databases
Unix shell commands
A sense of humor
Experience working in the software or data industry, especially in a software support role
Knowledge of secure connections, SSL certificates, SSO, LDAP
Experience with Java; knowledge of any programming language is also a plus
SOAP / REST / JSON
Tomcat, JBoss, Websphere
Perks & Benefits
Flexible working hours and unlimited home office
5 weeks of vacation, 2 sick days, an additional personal day for each year you’re in the company
Personal & professional development, education (online language and other courses, conference tickets, a well-stocked office library)
Experienced team to support your professional growth
Unlimited playground (Room to adjust and expand your role, or switch teams based on your individual skills and interests).
Modern hardware / equipment (laptop, mobile phone, headphones, office chair, desk, monitor for your home office)
20 / 50 GB of mobile data to improve your home office work experience
FlexiPass card, free entrance to the Prague Zoo and Botanical Garden
Employee appreciation gifts throughout the year
Relaxed work environment, offices in Karlín
Office bikes, skateboards, and electric scooters
Great coffee and refreshments in the kitchen