Java Application Support
Concentrix
Liberec, Czech Republic
před 4 dny
source : Just Join IT

Java (advanced)

We are expanding and we are looking for a Product Support Engineer for work at home opportunities all over Poland, Bulgaria and Romania

The role

Product support technician plays a leading role in coordinating and addressing the troubleshooting issues in the software and hardware applications within the organization.

He / She will resolve all application related issues within the SLA. Candidate should understand Incident management process.

Hands on experience into Java, Sprint Boot with rest services and SQL.

What you need to have is?

  • Flexible to take new assignments, projects in future working as team members and ready for Product Support 24x7 (roster based support)
  • Handling all applications severity as per process
  • Should have Exp. In Gap closure.
  • Should have Exp in ID Validation.
  • Should have Exp in facing Audit and replying to Auditors
  • Should have Exp in CRQ and Process follow up
  • Should be proficient in Ticket handling tool
  • Trouble shooting and solution for any application related issue
  • Coordinate with Business and other stake holders
  • MIS report and other update
  • Strong understanding of Incident management
  • Educational Qualification and Experience Required

  • The ideal candidate should have at least 5+ years of relevant experience in IT and min 2-3 years’ experience in L1 / L2 Production support and Compliance Support
  • Must have excellent written and verbal communication skills.
  • Analytical, communication and problem- solving skills
  • Education in Technology Bachelor / Master Degree in Computer Science or MCA or MSc IT
  • Responsibilities

  • Incident Process understanding
  • Technical and function analysis for application issues
  • To maintain Compliance and process
  • Coordination with required stakeholders like Dev team, Business SPOC, Project team, platform teams
  • What do you get from us?

  • Competitive salary based on experience and annual increases based on performance.
  • Ability to work fully remote at home.
  • A strong work / life balance with a focus that we all have - and should have - lives outside of work.
  • Challenging work with the opportunity to personally learn and grow.
  • Professional development opportunities with training.
  • A bright, passionate, caring team that holds each other accountable and has each other’s backs.
  • MyBenefit program : shopping vouchers and much more
  • Group insurance
  • About us :

    Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.

    Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers.

    We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.

  • Concentrix provides services to clients in the following key industry verticals : technology & consumer electronics; retail, travel & ecommerce;
  • banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

    Locations : Poland, Romania & Bulgaria

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