What you’ll be doing...
We’ve got more than the industry’s best technology we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can.
You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
Providing technical support to customers that have problems with their network.
Maintaining 35000 devices in 1300 customer networks.
Documenting every interaction using one of many tool sets provided.
Advocating for the customer by escalating unresolved issues to the next level of support.
Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests / incidents within agreed SLAs.
Maintaining user, customer, and departmental confidentiality at all times.
What we’re looking for...
You exemplify values of integrity, accountability, respect, and excellence in your work. You’re organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, while maintaining a focus on the customer at all times.
You’ll need to have :
Technical thinking, basic understanding of ISO / OSI model and IT networks in general.
Technical education or one or more years of work experience in IT networking.
Willingness to work in 24x7 environment (weekends, nights and holidays).
Even better if you have :
A degree in IT.
CCNA or JNCIA certification.
Experience in technical customer service. Ideally, an ITIL service desk.
Computer knowledge. Ideally, with ticketing software.
When you join Verizon...
You’ll have the power to go beyond doing the work that’s transforming how people, businesses and things connect with each other.
Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity.
Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change.
Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.