Job Summary :
Do you want to work for a Global Pharmaceutical company where you will be recognized for your contribution and commitment?
Look no further, apply today for Customer Service Manager.
Job Purpose :
The purpose of the Customer Service Manager role is to assure high level of customers service through close relationships with all customers (wholesalers, pharmacies & hospitals) and accurate and efficient orders processing.
To be a business partner of all Innovative Medicine units Onco, Pharma, NTO and QA. Responsible for identification and implementation of new innovative distribution models and channels ensuring strong customer orientation.
Ensure Credit Management topics locally, externally and with the Group. Ensure implementation of Laws and Legislation.
Key Responsibilities :
1. Ensure supply of products and order processes :
2. Drive quality, safety, and compliance :
About Novartis :
Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide.
In Novartis Group we focus on three areas innovative medicines (Pharmaceuticals & Oncology), eye care (Alcon) and generics (Sandoz).
We have offices in all four Nordic countries and we are approximately 900 associates.
Our mission is to discover new ways to improve and extend people's lives. Our vision is to be a trusted leader in changing the practice of medicine.
Corporate responsibility is central to how we run our business. We focus our CR work in two key areas : expanding access to healthcare and doing business responsibly.
As a global healthcare leader, Novartis has one of the most exciting product pipelines in the industry today. A pipeline of innovative medicines brought to life by diverse, talented, performance driven people.
All of which makes us one of the most rewarding employers in our field.
Diversity and Inclusion
Each of us is different. At Novartis, we aspire to move beyond stereotypes, assumptions and bias to bring these differences together every day.
To operate successfully as a global organization, it is essential that our people reflect the rich cultural, ethnic and gender diversity of our markets.
Diversity of our workforce enhances customer insight and our ability to meet the needs of patients and other stakeholders.
Retaining the most qualified talent adds value to our company, our customers, our employees, our shareholders, our suppliers and the communities in which we live and work.
Culture and Values
Novartis has a clear mission, focused strategy and strong culture, all of which we expect will support the creation of value over the long term for our company, our shareholders and society.
We recognize that our business depends on the creativity, dedication and performance of our associates. We encourage associates to focus on achievement through collaboration and innovation.
Our values help guide the choices people make every day, and they define our culture and help us execute the Novartis strategy in line with our mission and vision.
Our values and behaviors are :
Innovation - by experimenting and delivering solutions
Quality - by taking pride in doing ordinary things extraordinarily well
Collaboration - by championing high performing teams with diversity and inclusion
Performance - by prioritizing and making things happen with urgency
Courage - by speaking up, giving and receiving feedback
Integrity - by advocating and applying high ethical standards every day
Benefits of Working for Novartis :
I came for the job, I stay for the culture’
The ideal candidate will have :
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.
We kindly ask you to apply with an English version of your CV and if shortlisted you can expect a call from an international number.