GoodData provides groundbreaking BI for data monetization to enterprises, independent software vendors, and system integrators who seek to quickly create and distribute valuable information to large networks of customers and partners.
Our real-time analytics distribution platform is highly scalable and secure - allowing companies to deploy engaging data products that are guided by GoodData’s expertise in delivering widely adopted analytics solutions.
We are currently looking for a DevOps Engineer. In this position, you would be responsible for providing high-quality technical customer support for the GoodData SaaS and cloud-native software across the world.
The ideal candidate is a self-motivated team player with at least two years of work experience in Technical Support, IT Support or DevOps.
Experience in the following areas is a plus : Business Intelligence, SaaS, Software development, Server administration.
What will you do?
Deliver effective technical customer support and provide problem solutions for our customers while supporting a wide range of technologies :
Web based application - frontend / backend,
K8S and Docker deployments,
HTTP and REST API,
Vertica and other DBs,
DNS and networking,
Deeper follow-up investigation of technical tasks with engineering teams
Cooperation on incidents investigation and resolution
Develop a detailed understanding of GoodData platform and its components
Required to be on-call on a rotating basis throughout the year
Analytical thinking and willingness to learn is a must
Strong troubleshooting skills
Proactive and forward thinking character
Customer oriented with customer-facing experience
Up to date general knowledge of IT
Basic knowledge of :
HTTP and REST,
Linux based OS and command line,
TCP / IP based computer networks and common internet protocols
Be able to read programming code and write simple scripts
Knowledge of Business Intelligence area is a plus
Fluent written and verbal English, Czech language is a big plus
Required to participate in 24x7 on-call duty
Great place to work at Danube House building, Prague - Karlin
25 days of vacation + 6 sick days
Flexible working hours + home office
Informal working environment, relax zones, gym
Annual bonus program
Stock options program
Referral bonus program
Free beverages and snacks in the office
GoodLife program : sport and cultural events
Company events : hackathons, pub times, events for families e.g. Halloween, St. Nicholas Day etc.
Dogs friendly office
Free tickets to ZOO
Company laptop : MacBook or Lenovo
Mobile phone with company tariff
In Karta 25 CZ Railways