The primary mission of this role is to support the development of internal tools by close cooperation with product management and data intelligence teams.
The business analyst will constantly be looking for optimization opportunities, validating the outcomes of our development efforts, and supporting all functions by leveraging insights from the customer service data.
In addition, the role will be a missionary increasing general competency in usage and awareness of customers service data within the company.
Key responsibilities of the role :
Constantly drive improvements and optimizations by supporting business decisions with data insights.
Help product teams identify problems worth solving by defining and validating hypotheses based on data.
Build case studies and what-if analyses to evaluate the impact of new product features, tools, and processes.
Build ad-hoc reports and communicate insights directly with management.
Define, lead & coordinate quick corrective actions of missed opportunities, following up with relevant stakeholders for long-term sustainable solutions.
Identify new opportunities for the business.
Closely cooperate with internal stakeholders - Customer Support, Product, Engineering, Data Intelligence ...
Technical / Professional skills :
The ideal candidate should have 3 to 5 years of experience in the business analytics field
Confident user of SQL and data visualization tools
Excellent analytical skills and attention to details
Good problem-solving skills
Experience with data modeling and transformation
Personal qualities :
You have excellent communication skills and empathy for your counterparts' business challenges, enabling you to find the right middle ground between company strategic goals & operational team challenges.
You are eager to work in a fast-paced environment where things change quickly and you can have a great impact on company growth and development.
Intellectually curious, analytically rigorous, hard-working and a good business intuition are musts!
Ability to communicate complex results to less quantitatively sophisticated users
Easiness to conceptualize (including setting the right requirements in terms of data & modeling capabilities) and extract insights from data
We offer you
Besides a motivating salary, we offer quarterly bonuses dependent on the company's overall results and your own performance
The opportunity to join our Phantom Stock scheme (for positions from level 5 upwards).
We also enjoy benefits, such as meal vouchers, 20+5 days vacation, Cafeteria program, sick days, VIP Medical Care, multisport card.
Flight vouchers to celebrate your kiwi anniversaries.
Occasional work from home and / or our modern office located in Karlín where you can enjoy sleeping spots, chillout zones, free refreshments, parking for car / bicycle / motorbike.
Hardware from Apple or Microsoft based on your preferences.
Relocation package (including visa support).
We offer unlimited contracts within a forward-thinking and ambitious company.
Dogs, kids, and parties are welcome in our offices.
Grow.Kiwi program which supports parents and keeps them engaged with the company.
Interested? Join us and hack the traditional ways of travel!
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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