The Source to Settle (StS) Support Analyst will work within the BSC and will be responsible for the execution and delivery of all StS services for markets under their remit.
The Analyst will have overall responsibility for ensuring their market is hitting required targets and should have an end-
to-end view of all matters pertaining to StS and be the expert on their market. They will have overall responsibility for all StS related tasks and related reporting for their markets.
This will include management of significant and strategic vendors and internal / external stakeholders, reporting out on performance to their markets as well as monitoring the activities of the BPO partner.
Primary responsibilities for this position include, but are not limited to, the following :
Manage significant / strategic relationships with vendors and internal / external stakeholders. Issues need to be proactively managed and an excellent working relationship needs to be developed with these groups
Where issues arise, these need to be actively managed in conjunction with internal stakeholders where necessary to achieve satisfactory solutions in a timely manner
Ensure that reports and metrics related to their supported markets are fed to StS Manager on time and that all deadlines are tightly respected without exception, particularly at month and quarter-end
Deliver SLA targets through goal-setting and continuous effective feedback throughout the year in line with corporate deadlines
Monitor daily, weekly, and yearly targets for the overall function that ensure service levels are provided in line with targets set out in EMEA BSC StS Service Level Agreements
Maintain, understand and follow operating procedures in line with SOX requirements
Review, validate, and update all relevant Business Process Guides (BPG’s) to reflect current practice
Implement new procedures and re-engineer processes to drive continuous improvement and ensure processes meet business objectives as efficiently as possible;
lead projects to drive any such improvements
Host and manage regular operational calls and ensure all action items are followed up and resolved in a timely satisfactory manner
Required Qualifications :
Education & Experience :
Bachelor’s Degree required, preferably in Accounting or Finance
A minimum of 2 years of demonstrated work experience within a General Accounting and / or Finance Shared Services, and / or StS area
Business-level English language skills (speaking and writing) required; additional languages spoken preferred (English, French, German, Spanish, Italian, Portuguese, Dutch, Czech, Hungarian, Polish, Turkish, Arabic, Balkan, Hebrew)
Experience of working with larger enterprise customers and institutional customers required
Experience of working in an organization providing services across multiple markets or geographies
Strong oral and written communication and interpersonal skills
Experience liaising with internal customers, e.g. Global Procurement, Treasury
Technical Skills Requirements :
A minimum of 2 years of experience working with SAP
Previous ERP implementation experience
Experience with BPO collaboration / transition
Previous experience in process design and improvement
Previous exposure to detailed analytics
High degree of integrity and personal ethics in implementing corporate policies and procedures.
Effective team player with a collaborative focus.
Ability to take ownership of a task with minimal direction and bring to a successful conclusion.
Excellent organization skills ensuring tasks are prioritized correctly to meet business objectives.
Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high-
quality results on time.
Must be comfortable in an environment of changing technologies and processes, and demonstrate flexibility in adjusting to new ways of working