As a Senior ITSM Specialist you w ill :
Lead IT service management activities across Information Technology Services and enterprise wide.
Be responsible for service management process design and implementation
Be responsible for design and implementation of improvements to our IT Service Management platform.
Be responsible for the day-to-day execution of the IT Change Management Governance activity
Act as a mentor and partner in training end-users with the goal of ultimately ensuring faster change adoption and the ability to adapt best-practices.
Measure and report on ITSM performance metrics within the company.
Monitor and support ITSM processes adherence within the company.
Support ITSM governance team at the organizational level
In order to excel in this role, you will more than likely have :
Bachelor’s Degree in CS, IS, BA or similar equivalent work experience. Requires 5-7 years’ experience in one or more information technology disciplines, ITSM role ideal.
ITIL framework practitioner / ITIL v3 / 4 advanced certification ideal / .
Knowledgeable in process improvement methods, procedures, metrics development, documentation, and reporting.
Understanding of System Development Life Cycle (SDLC)
Hands on experience with industry standard ITSM tool implementations. ServiceNow experience a strong plus
Ability to work with all levels of management and technical staff to analyze complex problems while maintaining professional, efficient communication under pressure.
These skills include verbal, written, interpersonal, negotiation, presentation, and meeting facilitation skills.
Ability to work independently while knowing limits of authority.
Excellent communication skills are required for this position, both written and verbal.
Very good knowledge of MS Office package
New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation.
However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.
Current Employees apply
Current Contingent Workers apply
US and Puerto Rico Residents Only :
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
Please if you need an accommodation during the application or hiring process.