Tiffany & Co the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals.
Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day.
Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards.
We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise.
For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Store in Prague with immediate effect.
Retail Excellence Execute exceptional retail performance to ensure sales and service
Achieve Sales Plan
Understand and deliver Store KPI’s
Participate and achieve minimum targets with global, regional and local initiatives
Advocate and lead by example the Tiffany cultural values
Operational Excellence - Execute exceptional operational performance to ensure quality and quantity of stock
Adhere to compliance of store operations
Perform stock replenishment in line with security controls
Adhere to department merchandising standards at all times
Conduct daily housekeeping
Ensure display and under stock tickets are correct
Ensure accurate and efficient maintenance and controls of stock within and outside areas of responsibility including stock movements, cycle counts and reporting results from kick-out’ reports
Team spirit Demonstrate to operate within the team by exhibiting the highest level of collaboration, trust, integrity, fairness, and professionalism both internally and externally.
Work as a team and partner with colleagues to ensure a consistently exceptional customer experience and contribute to a positive store environment.
Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
Exhibit passion and enthusiasm as a Tiffany brand ambassador by modeling elegance through appropriate wardrobe and presence.
Client Experience Elevate in store experience consistently delivering memorable moments
Ensure highest levels of in-store luxury experience at all times, including : presentation, behavior, hospitality
Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence based on VOC
Acknowledge and escalate customer issues / complaint
Client Development - Deepen the relationship with our customers to drive lifetime loyalty and spend
Ensure qualitative individual data capture through :
Achieve or exceed email, address, gender and phone number capture rates
Achieve growth in House Holding and ENGAGE Level Special Dates
Cultivate new and existing customer base with personalized interactions.
Ensure consistency of personalized communication and execution of initiatives for Action50 clients
Improve year on year return through frequency of purchase
Create unique experiences and achieve customer satisfactory feedback
Support and participate in events in partnership with PR, by delivering an exceptional client experience
Previous retail or luxury retail experience or relevant customer related experience (i.e. luxury hospitality, etc.).
Proven track record in achieving sales results and building customer relationships.
Willingness to work non-traditional business hours including evenings, weekends and holidays.
Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
Ability to work with a diverse client base.
Ability to work in a fast-paced, changing environment.
Proficiency in Point of Sales (POS) systems and Microsoft Outlook / e-mail.
Must have authorisation to work in the country where the position is based.
A university degree.
Awarded gemological certification relevant to the country of work.