Do you have solid organizational skills, including attention to detail and multi-tasking skills? Are you self-motivated with the ability to plan and lead initiatives that require interfaces with multiple stakeholders at differing levels of management?
If your answer is yes, then we are looking for you!
Maintain process documentation and communicate it effectively within IT organization.
Act as Process Subject Matter Expert, help to execute processes in your responsibility.
Drive process improvement and adapt them to the new needs and requirements of the company.
Monitor the process execution regularly and induce corrective measures when necessary.
Educate users in IT departments around the globe on the agreed processes and prepare needed education materials.
Cooperate with team maintaining supporting tools ticketing tool, CMDB, etc. Provide requirements and help to implement key process aspects into tools.
Collect feedback from users and make sure processes are understandable and fit for IT organization.
Create trend analysis, analyze data and interpret results on regular basis. Conduct regular process review for Senior IT Management
By synchronized with other Process Manager, create and use common documentation templates, communication methods and ensure processes are aligned.
Secondary or university education.
Communicative knowledge of English.
Experience with configuration and / or change management.
Good understanding of the ITILv3 or v4.
Practical experience of continuous improvement methods, tools and techniques.
Good understanding of statistical and analytical principles, tools and processes.
Skills in influencing and negotiation methods and techniques.
Broad technical skills in all aspects of IT.
Above average salary with generous bonus
5 weeks annual leave
Career development opportunities
Internal language courses
Extensive training opportunities, certifications
Mobile phone of your choice, a notebook
Breakfasts Every Monday
International business trips
Perspective and stable job in fast growing company
Friendly working environment