Customer Service Associate - German Speaking

Expedia Group

Prague, Czechia

před 6 dny

Are you passionate about travel? Are you looking for a new challenge in an exciting customer support environment that offers the agility of a start-up but with the resources of a multinational?

We continue to build a culture of extraordinary service working directly with customers, handling customer contacts via Phone and online Chat support, we empower our people to resolve all questions, all issues, first time every time.

Our front-line teams provide exceptional service and experience to all our customers, calls from general enquiries about how to book a great holiday, to handling complex issues we train, coach and enable our people.

What you’ll do :

Supporting our Customers : Inbound / Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions

Ownership : Understand customer needs delivering the right solution first time, every time

Educate : our Customers to optimise their business potential

Performance Metrics : Our entire European team share the same success metrics, support, educate, coach and resolve all our customers issues

Customer Advocate : Retaining customer loyalty through problem solving, flagging new ideas to simply our process in a safe and trusted environment

Resolutions : Ability to identify root-cause of any problem, using our Process + Polices to resolve any issue in a timely manner

Markets : Supporting both English and German speaking customers, so looking for associates who can speak English and German.

Who you are :

Working-Experience : We welcome anyone who has worked in the service Industry, from call-centres to retail, in any Industry if you have a passion for customer services, this is the role for you!

Communication : We are looking for both German (Native preferred) and English speakers with great written and verbal skills

IT : Good standard of computer literacy and MS-Office (Strong)

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