Travel & Expense Specialist with Spanish and Italian / Greek, Novartis, Prague, Czech Republic
Welcome to the future of medicine.
Be part of a rapidly growing, diverse and high caliber team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment.
We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.
Job Summary :
Novartis is currently searching for a Travel & Expense Specialist for 1 year contract with possibility to extend the employment to join the Finance organization.
Job Purpose :
The Travel and Expense Operations Team is responsible for the overall operational activities within T&E by executing accounting related matters, processing of expense reports, handling Credit Card and Compliance related matters.
The T&E Junior Specialist supports the Novartis Novartis Global Service Centre T&E Operations Team, enabling the execution of quality services.
The position requires a customer centric, diligent, hard-working individual with preferred experience in Customer Service environment and knowledge of T&E processes and aspiration to drive outstanding customer service and operational efficiency.
The role entails the provision of services within the scope of T&E daily operations delivery, customer support and daily query management acting as the first & second level support to T&E queries.
Key Responsibilities :
Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational expert
Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and other departments across the FRA operations.
Isolates problem trends and ensures troubleshooting efforts are completed for recurring problems until permanent solutions are found
Excellent in customer service attitude enabling a highly collaborative environment towards internal and external stakeholders
Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational process expert
Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process
Ensure successful delivery of service levels according to agreed T&E KPIs
Support T&E team in continuous improvement of services in quality and effectiveness in close collaboration with line senior team members and team lead
Deliver training sessions to end users and ensure the communication of changes and best practices across the team
Manage the maintenance and change of user profiles in T&E tools
Process travel requests, advance payment requests and expense reports / claims in line with Novartis Expense Manuals and flags any incompliance in a timely manner to the line manager / team lead
Support T&E team in handling Credit Card related matters : applications, inquiries, dunning process on overdue balances on Credit Cards
Provide support in compliance relevant aspects if requested reporting, investigation of specific cases, analysis of expense report
About us :
Novartis Global Service Center (NGSC) in Prague :
The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.
Here’s some of the reasons we think you should join us : :
A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives.
A wealth of opportunities for career progression and working with best-in-class professionals.
A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.
Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.
We live by our values; we cherish not only what we do but also how we do it. .
Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.
Our comprehensive compensation package includes :
Annual performance-based bonus;
Employee recognition scheme;
A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
Healthcare program that offers easy access to comprehensive health care;
Variety of medical check-ups or consultations on-site;
An Employee Assistance Program;
25 days annual leave, 4 days paid sick leave and Christmas holiday;
Public transport allowance;
Flexible working arrangements including Home Office;
Support for a healthy lifestyle through the daily offering of fruit & vegetables.
We are looking forward to talking to you and sharing more about our broad range of opportunities.
Bachelor’s degree (Preferably in Finance / Accounting or Business Administration)
English and Spanish and Italian or Greek (written and spoken)
Experience in SAP environment
Experience in AP / T&E / Payroll is a plus
Ability to collaborate effectively and work as part of a team
Strong attention to detail
Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook)
Demonstrated ability to work effectively in a multi-national, matrix organization
Proactive, detail oriented, professional attitude, reliable
Customer service orientation, professional attitude, reliable