L1 Support Engineer with German 24x7 - new project
Dimension Data
Prague, Czech Republic
před 2 dny

L1 Support Engineer with German 24x7 - new project

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The primary responsibility of Support Engineers is to provide a service to internal clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution.

The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events.

What you'll be doing

  • Resolving incidents
  • Implementation of simple changes
  • Implementation of standard service requests
  • Ticket forwarding to appropriate resolver group (LNS team, server operations Team, Helpdesk, WAN provider)
  • Acceptance of requests by phone and opening ticket for correct resolution group accordingly
  • Check tickets returned from WAN provider as resolved for completeness of solution description (if not complete return back to WAN provider)
  • Automated deployment of configurations via existing scripts
  • Endkontrolle" (complete check everything works again) end ensuring all components and services are up and running after incident resolution and change execution

  • Updating CMDB content
  • Updating documentation ("Kontrollpläne", operations manual, SOPs, network plans, Wiki entries, solution database, )
  • Opening tickets manually based on monitoring events that did not create a ticket automatically
  • Coordination and support of LNS staff
  • User communication (call acceptance, status requests, collecting solution confirmation, )
  • Cooperation in small projects, potentially also in LNS sites
  • What would make you a good fit for this role?

    Requirements :

  • German written and spoken
  • English written and spoken
  • willingness to work on shifts 24x7
  • Industrial WLAN
  • Network management (SNMP)
  • AAA Protocols und Apps
  • LDAP(S), RSA, SecureID, Active Directory
  • Nice to have :
  • DNS / DHCP
  • DNS / DHCP
  • Server administration (Windows, Linux)
  • Software Defined Networking (SDN)
  • C-RAN (Cloud Radio Access Networks)
  • Network Feature Virtualisation
  • Network Intrusion Prevention Systems (NIPS)
  • Quality of Service (QoS)
  • Airmagnet Wifi Analyzer
  • We accelerate our employees’ careers through customized development paths as well as helping them to become certificated professionals.

    With us you will obtain the following certifications :

  • Aruba ACMA
  • Join our growing global team and accelerate your career with Dimension Data. Apply today.

    Diversity in Dimension Data

    Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

    Tell us about yourself Sign in, load your CV or simply give us your details directly from LinkedIn and we'll reach out when we have an opportunity that suits your skills and interests

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