Customer Interactive Solutions Engineer – Czech Speaking (NTT GDC)
NTT Ltd.
Prague, Czech Republic
před 5 dny

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients.

These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done.

We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients.

You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities.

We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service.

With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric.

This new GDC is only Dimension Data’s second facility, and offers exceptional career growth and the chance to be part of something great.

Working at NTT The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems.

Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.

The role is responsible for managing incidents of medium complexity. What will make you a good fit for the role? 2+ years experience required in voice / video platform administration or support Experience supporting clients with any of the following technologies : Genesys, Alcatel or Avaya contact centre Proficiency in English & Spanish is required Any certifications in the abovementioned technologies would be advantageous We offer : Great working atmosphere in an international team 5 weeks of vacation 3 sick days per calendar year Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year Contribution to the pension insurance Cafeteria benefit system Over standard health care Meal tickets Refreshment (coffee, tea, water on work) for free Notebook and mobile phone including data tariff per company standards Paid referral bonus system

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