Lodging Partner Associate I
Expedia is currently looking for action-oriented, motivated individuals who have an obsession with customer satisfaction to join our Lodging Support Services Contact Centre team.
In this position, you will focus on providing inbound and outbound support to Expedia hotel partners.
You will be dedicated and compassionate when dealing with suppliers and travelers, and will work closely and professionally with other departments to ensure the best resolution.
You will be versatile in managing multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
At Expedia we listen attentively and respond to our customers, because we are passionate about the traveler experience.
Your key responsibilities will include :
Responding to inventory management inquiries
Contacting lodging partners to resolve issues (questions, changes, etc.)
Proactively call lodging partners to resolve any anticipated future issues
Contacting guest based on requests received for lodging partners, i.e. arrival time, transfers etc
Providing supplier self-service support and maintenance
Maintaining strong vendor relations with a positive attitude and outgoing nature
Adhering to defined procedures, standards and performance expectations
Experience, skills and education :
Fluent proficiency & comprehension in English and Icelandic language is required
High School Diploma, University Degree. Some college preferred)
Experience in customer service oriented industry
Hotel / Travel -industry experience preferred
Experience with Microsoft Office products and various call center support programs
Core competencies :
Drive for Results
Professional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experience
Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
Results-oriented individual who will take ownership of problem resolution
Excellent time-management, organizational, multi-task and prioritization skills
Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
The ability to communicate effectively at all levels from executive management to individual contributor
Keen eye for detail and high level of accuracy
Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding
Work effectively with Superiors & Peers
Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
The ability to work unsupervised and make independent work related decisions
Flexibility and willingness to assist where and when needed and directed by your supervisor
Analytical Problem Solving & Decision-Making
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis.
In return, you become part of high performing team with career opportunities (add EVP) About Expedia Inc.
We offer exceptional benefit package :
5 weeks holiday
New offices in the center of Prague
Healthcare, Private Medical Care
Wellness and Fitness Reimbursement
Travel Discounts, Travel Allowance
Public Transport Support yearly transportation pass for free
Service Award Program
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.