Customer Care for Siemens Healthineers – German speaker
Siemens AG
Praha, Praha 1, Czech Republic
před 10 dny

IT Support employee German speaker

We atSiemens Healthineers are committed to helping healthcare providers globally tosucceed in today’s dynamic environment.

We are inspired to transform the waythings are done because we want what is best for our people, our customersand ultimately the health of mankind.

Join ourteam now at Siemens Healthineers as IT Support professional for CRMapplications (m / f) support in German and English.

We are looking for an ITSupport professional for CRM applications.

What are my responsibilities?

  • Incident management and resolution within supported applications - timely and accurately
  • Document and tracking : call / mail / tickets
  • End-to-end customer experience providing a single point-of-contact
  • Provide cover to the service line within Operating Time
  • Provides training to new and existing team members and user
  • Create evaluation an reports
  • Maintains CRM Applications / Tools timely and accurately
  • Contributes to continuous improvement processes in order to improve the quality of service provided and the individual customer experience
  • Assist the Team Leader / Manager to ensure the smooth running of the service line, ensuring customer service excellence is at the forefront of all actions made
  • Performs other duties as assigned by the Manager
  • What do I need to qualify for this job?

  • Fluent in German (mandatory) and English
  • Experience in Application Support (Help Desk / Service Support)
  • Good verbal and written communication skills
  • Flexibility required in terms of working hours and travel (mainly during training) will be required
  • Problem solving and research skills
  • Knowledge of Windows systems (2007 / 2010)
  • Curious in regards to new IT technologies
  • We offer

  • Training and development program (business trainings,e-learning, language courses, soft skills trainings)
  • You canlook forward to :

  • international team
  • flexible working hours andpossibility to work from home
  • daily use of languages
  • training anddevelopment program (business trainings, e-learning, language courses, softskills trainings)
  • opportunity for personal andprofessional growth
  • attractive financial packageand other benefits (additional holiday, Cafeteria system of benefits, companykindergarten etc.)
  • Job ID : 71987

    Organization : Siemens Healthineers

    Experience Level : Early Professional

    Job Type : Full-time

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