IT Support employee German speaker
We atSiemens Healthineers are committed to helping healthcare providers globally tosucceed in today’s dynamic environment.
We are inspired to transform the waythings are done because we want what is best for our people, our customersand ultimately the health of mankind.
Join ourteam now at Siemens Healthineers as IT Support professional for CRMapplications (m / f) support in German and English.
We are looking for an ITSupport professional for CRM applications.
What are my responsibilities?
Incident management and resolution within supported applications - timely and accurately
Document and tracking : call / mail / tickets
End-to-end customer experience providing a single point-of-contact
Provide cover to the service line within Operating Time
Provides training to new and existing team members and user
Create evaluation an reports
Maintains CRM Applications / Tools timely and accurately
Contributes to continuous improvement processes in order to improve the quality of service provided and the individual customer experience
Assist the Team Leader / Manager to ensure the smooth running of the service line, ensuring customer service excellence is at the forefront of all actions made
Performs other duties as assigned by the Manager
What do I need to qualify for this job?
Fluent in German (mandatory) and English
Experience in Application Support (Help Desk / Service Support)
Good verbal and written communication skills
Flexibility required in terms of working hours and travel (mainly during training) will be required
Problem solving and research skills
Knowledge of Windows systems (2007 / 2010)
Curious in regards to new IT technologies
Training and development program (business trainings,e-learning, language courses, soft skills trainings)
You canlook forward to :
flexible working hours andpossibility to work from home
daily use of languages
training anddevelopment program (business trainings, e-learning, language courses, softskills trainings)
opportunity for personal andprofessional growth
attractive financial packageand other benefits (additional holiday, Cafeteria system of benefits, companykindergarten etc.)
Job ID : 71987
Organization : Siemens Healthineers
Experience Level : Early Professional
Job Type : Full-time