PPG : We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years.
Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward.
With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.
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Why join us :
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.
The role is a challenging combination of managerial role (coordinate a team of several members in CZ, SK, and HU) and Senior IT Analyst / Administrator role with direct contact with internal customers and local top managers and supporting business needs.
The successful candidate will :
Act mainly as Site IT Support Analyst (provide support to end users; identify and resolve technical problems; monitor computer systems through appropriate tools;
document, track, and monitor problems to ensure timely resolutions, )
Be the functional leader of local Site IT Support Analysts (about 7 members)
Be the first infrastructure contact for the Business in the country
Work directly with customers on a face-to-face basis resolving problems that typically take greater time and experience to resolve
Ensure that Site IT country tickets are resolved according to agreed SLAs. This activity includes ticket monitoring, problem management and escalation handling
Be responsible for timely communication to End Users in the country in case of major incidents
Be responsible for planning and monitoring the fulfillment of the Site IT goals, drive activities to improve operational excellence
Be willing to travel within Europe (max 20%)
We offer :
Opportunity to be part of the Global Site IT Team supporting user community to build an organization recognized for world-
class operational excellence, technology, engagement and compliance
Member of the Site IT Eastern Europe management team
Opportunity to develop technical and managerial skills along with learning new tools and technics
Participate in various projects either as a member or a leader
Work close with senior management of Business organization in the region
Previous experience with a similar role
Fluent in English and Czech
Advanced knowledge of commonly used concepts, practices, and procedures in IT
Strong verbal communication skills, including the ability to document operations procedures
Strong customer service skills and the ability to deal with all types of customer service requests
Ability to work without close supervision while ensuring that tasks are done effectively and consistently
Familiarity with project management techniques