Channel Manager - Czech Republic and Slovakia
Apple
Prague
před 7 dny

Summary

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned -

and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job Just be prepared to dream big.

The role of the Service Channel Manager is to run and develop a network of Service Accounts. The region of remit is for Czech Republic and Slovakia.

The role is responsible for ensuring Customer after-sales experience is consistent with Apple's brand and our operational goals.

That will involve a continuous process of reviewing the channel as Apple's goals evolve, our product line changes and as performance varies across accounts.

Key Qualifications

  • You have an established track record in delivering excellence within the after-sales arena
  • You have the proven ability to work in a matrix environment and to manage through influence and results
  • You must have strong communication and presentation skills and be comfortable in delivering messages throughout all levels of Apple’s organisation
  • You should have an ability to demonstrate a very good understanding of the market’s key stakeholders, i.e. consumer and enterprise customers, retailers service providers and Telcos
  • Ideally, you should have experience working with Service providers and Resellers in the Information & Communication or other technical consumer product market
  • Outstanding attention to detail is important for this role
  • Planning and organisational skills are also key
  • Description

  • Build and maintain and service network that delivers world-class customer experience- Design and implement a service channel structure that sets Apple up for success in partnership with Sales colleagues-
  • Build and develop service (i.e. repair) channel on customer proximity, consumer visibility, Look&Feel towards best in class standards-

    Contribute to grow Apple's business in the Czech Republic and Slovakia markets by developing and implementing service solutions-

    Team up with market stakeholders in new ways of co-operations- Identify trends in Apple’s Sales markets, Service channels, Legislation and adapt adequate service strategies-

    Work with cross-national teams, offices, back offices to change, build, adapt business processes, ensure process consistency, performance and prevent fraud-

    Implement global strategies and processes- Performance manage the channel to deliver against Apple’sCustomer experience KPIs, e.

    g. Satisfaction, Repair Time, Quality of repair, Brand experience- Closely manage capacity of the channel and ability to adapt to future changes in our models and product line-

    ups to enhance our Customer's experience- Ensure service accounts meet contractual obligations and maintain a strict regime of continual assessment of the accounts-

    Participate in the development and implementation of processes, systems and procedures in partnership with Channel Service Programs-

    Provide input and influence to the central and global teams to ensure Apple meets the regions needs for sustaining and development of the channel-

    Closely align with your peers in neighbouring countries / geos and support channel management also in other markets- The role requires adequate level of traveling within EMEIA region and globally from time to time

    Education & Experience

  • Fluent in Czech, Slovak & English language in verbal and written commutation- Degree (Engineering, Finance, Commercial) preferred-
  • 5+ years experience managing complex / matrix organisation- 5+ years experience leading Service role in the Information & Consumer consumer industry-

    Highly self-motivated and experienced in managing remotely- Large Enterprise or Multinational / Multicultural experience is preferable-

    Experience in managing people (line management or project management) is desirable- Proven ability to manage basic legal and financial aspects of After Sales service -

    Extensive experience in Vendor Management

    Additional Requirements

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