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Inviting applications for the role of P2P Process Architect Management Trainee with English!
Ensure the process is carried-out by the team as per the solution design cooperated with the customer in the Design and Transition phase
Achieve the contractually agreed important metrics / SLAs for owned processes
Share / implements standard methodologies across teams and processes and ensure homogeneous and extensive knowledge among team members
Carry out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement
Act as primary point of contact for all process related customer concerns
Ensure that people have all operational resources and timely apply for system resources (upon completion of LTO)
Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies
Ensure adherence to Smart Opex Framework, distribute and publish results through Visual Management on the floor
Propose and agree transformation initiative for process improvements (such as Lean, Green Belt, etc.)
Ensure all team members are aware of critical metrics / SLAs contractual deliverables and of current & encouraged performance output
Conduct team huddles to communicate and create awareness within the team on process priorities
Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes handled, coordinate the update process and validate the written procedures before sending to the customer for sign off, in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs.
Ensure back-up matrix functional for all associates as per the contract requirements.
Successfully graduating the training plan attached to the position and the tasks;
Training other team members regarding the daily tasks whenever necessary and requested by the manager;
Qualifications we seek in you!
Proven experience in P2Pprocesses
Relevant experience in coordinating teams
Previous exposure to transformation and productivity initiatives
Project Management skills with skills on time and budget control;
Relevant high tech industry knowledge (represents and advantage)
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as performance bonus, employee discounts, Pension and Insurance support