OPERATIONS AND SUPPORT ENGINEER - L2
Gemalto NV
Praha, PR,CZ
před 2 dny

General Description

As an Operations and Support Engineer Level 2 for the Gemalto Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.

A week in the life of an Operations and Support Engineer L2 :

  • You will provide technical support of hosted and managed services.
  • You will design and implement changes into the systems.
  • You will maintain and enhance internal tools to improve service industrialization.
  • You will provide technical guidance for new or evolution of services and for consolidated technical analyses.
  • You will lead the optimization of service reliability, performance and security.
  • Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.
  • You will be responsible for product and technical knowledge ramp-up of the Tier II Support team.
  • You will participate in the definition of production requirements.
  • You will extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.
  • Knowledge, Skills and Experience :

  • To succeed at this job, you must have experience with Linux or Unix applications; Unix or Shell scripting; SQL or Oracle database queries, writing and execution and knowledge of WebLogic administration, ticketing tools, monitoring tools such as Nagios, and validation tools such as SOAP.
  • You must be fluent in English.
  • We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player.
  • You must have a Degree in Information Technology or a related field.
  • We are looking for someone with at least 5 years of experience in IT support and at least 5 years in operations.
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