As an Operations and Support Engineer Level 2 for the Gemalto Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.
A week in the life of an Operations and Support Engineer L2 :
You will provide technical support of hosted and managed services.
You will design and implement changes into the systems.
You will maintain and enhance internal tools to improve service industrialization.
You will provide technical guidance for new or evolution of services and for consolidated technical analyses.
You will lead the optimization of service reliability, performance and security.
Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.
You will be responsible for product and technical knowledge ramp-up of the Tier II Support team.
You will participate in the definition of production requirements.
You will extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.
Knowledge, Skills and Experience :
To succeed at this job, you must have experience with Linux or Unix applications; Unix or Shell scripting; SQL or Oracle database queries, writing and execution and knowledge of WebLogic administration, ticketing tools, monitoring tools such as Nagios, and validation tools such as SOAP.
You must be fluent in English.
We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player.
You must have a Degree in Information Technology or a related field.
We are looking for someone with at least 5 years of experience in IT support and at least 5 years in operations.