PFS Customer Experience Manager / Floor ManagerPrague
National Retail Federation
Praha 10, NA, Czech Republic
před 4 dny

Posted : December 8, 2018

Position Title :

PFS Customer Experience Manager / Floor Manager (m / f) Prague

Company Name : Ralph Lauren

Ralph Lauren

  • Execute the Brand Presentation guidelines to further enhance the RL Experience
  • Deliver the retail initiatives to support the Brand business vision & increase productivity
  • Lead & develop the team to deliver RL Experience excellence whilst maximizing sales opportunities
  • Entry Level :

  • Embrace and Demonstrate the RL Brand philosophy & EMEA values
  • Deliver sales & profitability through key metrics : Sales, Conversion & Unit per transaction
  • Deploy resource to match skill / experience & customer requirements
  • Adopt tools & processes to improve employee efficiency & increase productivity
  • Understand ,support budgetary requirements to increase the store profitability
  • Manage & maintain a safe working environment for customers & employees
  • Maintain compliance of all company policy & procedures including Health & Safety
  • Partner with OM & ICM & implement action plans to minimize shrink and improve store compliance
  • Adapt enthusiastically & with pace to change
  • Manage and inspire the team to deliver results by providing the RL Experience
  • Communicate, engage & energize the team to maximize performance service metrics
  • Hire, coach & develop a high performing team to deliver outstanding RL Experience
  • Manage regular talent assessments & provide regular constructive feedback
  • Recognize & reward great service and performance
  • Own your personal development plan, look for ways to continuously improve
  • Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors
  • Lead by example & coach the team to deliver the RL Experience model to an exceptional level.
  • Create a customer first culture within all store activities
  • Observe, coach & share product knowledge ,coach selling skills to drive key metrics : Sales, Conversion and units per transaction
  • Optimize opportunities to increase sales, customer data capture & increase customer loyalty
  • Deliver Brand visual proposition guidelines are executed to an exceptional level
  • Influence the visual presentation strategy through commercial thinking
  • Build brand understanding coaching team with visual mechanizing skills
  • Provide feedback & ideas to influence product presentation & product ranging to increase sales - Ensure 100% retail standards are consistently maintained
  • Demonstrate a good understanding of product seasonality, Concepts, key volume lines to support the commercial actions & drive sales
  • Between 2-4 years of professional experience managing teams within a retail environment.
  • Exposure within high Volume business (people & Budgets)
  • Proactive, positive and dynamic personality.
  • High customer and people service orientation, with the ability to motivate, develop and leadership skills.
  • Good social and communication skills.
  • Understanding of delivering performance against KPIs
  • Experience within MS Office suite.
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