Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for an ERC Content & Communications QA Specialist to deliver quality program goals related to Employee Resource Center (ERC) content.
This role will be expected to independently identify themes from quality KPIs and execute flywheel improvement mechanisms to continuously improve and certify quality standards.
across channels managed within Adobe Experience Manager (AEM). They will inspire members across the team to follow standards, cultivate strong content creation judgment, and deliver their best work.
Key job responsibilities
Develop and maintain detailed project artifacts to effectively manage scope and timeline with available resources to ensure on-time completion and deliver desired business results.
Develop and execute against project plans and delivery commitments. Report on status, milestones and goals to cross-org stakeholders.
Influence the quality strategy to ensure quality benchmarks evolve alongside the changing content landscape
Assess program metrics to measure impact of quality corrective measures and influence forward looking strategies.
Partner closely with the internal Employee Services content team to ensure content publishing parameters are met and maintained.
Assess risks, anticipate bottlenecks, provide escalation management, and balance the business needs versus technical constraints to maximize employee benefit.
Proactively identify and resolve issues that may impair the content team or content owner’s ability to meet project objectives and experience goals.
Use sound business judgment to make quick decisions under pressure in uncertain circumstances, balancing editorial advocacy with a need for action.
About the team
The Employee Resource Center (ERC) primarily exists to help Amazon employees find answers to their questions and solve their complex HR problems.
The ERC is comprised of approximately 2,200 associates supporting Amazon employees in 61 countries and 14 languages. ERC associates are located in eight locations globally.