Service Delivery Expert Cash Management, Novartis, Prague, Czech Republic
Welcome to the future of medicine.
Be part of a rapidly growing, diverse and high calibre team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment.
We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.
Job Summary :
Novartis is currently searching for a Service Delivery Expert Cash Management to join the IT team in Prague.
Job Purpose :
Act as the primary point of contact for the business regarding existing and new services, to ensure that agreed services are being delivered to requirements, and business user expectations and satisfaction levels are met.
Key Responsibilities :
Act as the primary connection between service delivery and the business for a given capability
Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
Participate in establishment of budgets and investment proposals and obtain sponsorship and funding
Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit
Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions
Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions
Provide a uniform approach to the way in which customer feedback is handled and resolved
Ensure technology impact analysis is provided to business
Facilitates project kick-offs contributing to the success of a project team
Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
About us :
Novartis Global Service Center (NGSC) in Prague :
The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.
Here’s some of the reasons we think you should join us :
A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives.
A wealth of opportunities for career progression and working with best-in-class professionals.
A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.
Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.
We live by our values; we cherish not only what we do but also how we do it. .
Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.
Our comprehensive compensation package includes :
Annual performance-based bonus;
Employee recognition scheme;
A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
Healthcare program that offers easy access to comprehensive health care;
Variety of medical check-ups or consultations on-site;
An Employee Assistance Program;
25 days annual leave, 4 days paid sick leave and Christmas holiday;
Public transport allowance;
Flexible working arrangements including Home Office;
Support for a healthy lifestyle through the daily offering of fruit & vegetables.
We are looking forward to talking to you and sharing more about our broad range of opportunities.
The ideal candidate will have :
Bachelor’s degree in a leading university in Business Administration / Economics / Finance or IT English is a must
Any other languages an advantage.
8 to 12 years of experience in IT application development & validation,
Project management and process design experience
Preferably equal or greater than 5 years of exposure to business area
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.