At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-
performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services.
Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Product Manager to join us in Brno, Czech Republic.
In this role, you will focus on storage-defined storage products including Red Hat Ceph Storage, Red Hat Gluster Storage and Red Hat OpenShift Container Storage.
You will represent the technical support team and interact regularly with leaders and senior members of the product, engineering, and CEE teams.
You will guide the strategy for the support of new offerings and concepts and promote new ways of implementing support for existing offerings.
As a Technical Support Product Manager, you'll need to use your professional experience and deep technical expertise to understand product issues and make recommendations on behalf of the customers to enhance their experience.
Primary job responsibilities
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