Our team is responsible for driving Retention and Build Loyalty & Advocacy, by leveraging on data and analytics to understand behavior and personalize engagement with our consumers.
We are currently looking for a CRM Retention & Engagement LeadPrimary goal of this position is to achieve CRM objectives by developing and enhancing the CRM strategy to personalize engagement with our users, as well as by ensuring effectiveness of the digital and direct communication to maximize reach and engagement. WHAT WILL BE YOUR ROLE?
Design and implement Retention strategy, aligned with multiple streams and stakeholders
Lead and work in collaboration with cross functional teams during projects and initiatives to improve Consumer experience
Create and manage 3rd party agency to deliver all necessary assets
Create, oversee and manage performance of CRM communication
Ownership for reporting & analysis on all retention tools.
Translate consumer insights into effective action plans that will maximize value provided by brand to consumer WHAT ARE WE LOOKING FOR?
At least 2 years of experience in CRM and / or Direct marketing, experience in designing CRM - Consumer automated journeys is desired
Advanced English speaker, Czech / Slovak language advantage
Independent individual contributor and collaborative team player
Excellent communication skills, ability to work with variety of internal and external teams
Project management skills, experience at managing & prioritizing multiple projects
Detail & data oriented, combined with an ability to see the big picture & strategic thinking
Creative thinking, problem solving skills WHAT DO WE OFFER YOU?
Flexible working hours / home office possibility
25 vacation days and 4 sick days
Meal tickets, 5 000 points in BenefitCafe, Multisport card
Summer / winter vacation contribution
Life & accident insurance, Pension plan with contribution (3rd pillar)