Customer Service Representative
Gemalto NV
Prague, CZ
před 2 dny

General Description

OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES

Part of the Solutions & Services BPA organization, the Customer Service :

  • Co-ordinate the order treatment with appropriate Solution Sales,Account Managers, Project Manager, SDM, Finance departments.
  • Take total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing.
  • MAIN ACTIVITIES / TASKS

  • Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management / SDM during order treatment process.
  • Organize kick off meeting (Engagement Review) at purchase order reception for large or non recurrent
  • projects with all solution actors : Project Manager, Solution Sales and Finance (Change Point or Oracle Engagement reviews)

  • Check customer's Po & Book it in Gemalto ERP order entry system to allow treatment from project manager
  • POs follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
  • Relay information to / from customers versus project manager / solution sales
  • Support the credit management on customers' overdue treatment with Solution Sales, Account Management & Finance
  • Manage post sales activity for all solutions (on administrative standpoint)
  • Contribute to the short-term backlog billing forecast exercise and its achievements
  • Provide agreed reporting to Solutions Sales, Customer, Finance & BPA Management
  • Attend sales meetings, customer meetings and delivery center steering committees when required
  • when required

  • Clean and update billing backlog to ensure billing on time
  • Competencies & Skills :

    Experience in Solutions & Services business to Mobile & Banking sectors

    Sales administration and logistics (Payment Terms, Taxes, Customs Rules, )

    System Tools : ERP tools, IT Literate (Microsoft Pack Office, )

    Good organization skills & Rigor

    Use to work in complex administrative structures

    Customer oriented & availability

    Stress resistant

    Good oral & written communication

    Fluent English, French is a plus

    Internal interfaces :

    Account Managerr, Solutions Sales, Delivery Centres, representatives, Logistics, Credit Management, Finance, Credit Management, Customers

    Education, qualifications, and special training :

    Degree in business or administration with 1 to 3 years’ experience in similar position or Sales Administration

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