Our company’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across our company’s business divisions and markets for the EMEA region.
The OTC Order Management & Customer Service Specialist is in charge of customer orders processing while providing world-class customer service.
The Order Management / Customer Service Specialist is the front-line communicator with our company’s customer base and is expected to build strong working relationships with them.
This position is responsible for meeting all relevant SLAs and seeking opportunities to improve related department processes and systems through collaboration with country Finance and Corporate Treasury.
Position Responsibilities :
Manages the timely, accurate and compliant processing of sales orders for our company to wholesalers, distributors, retail chains, hospitals and physician offices
Assures timely and useful updates on orders to the customers
Collaborates including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
Enters and generates sales orders into the system
Analyses new orders based on ad hoc requests
Daily communication with customers including incoming calls, local business partners and all BSC functional teams
Follow all specified best practices for creating complete and accurate returns and claims
Proactively anticipate client needs and deliver excellent client service
Work collaboratively to address client needs and solve client concerns
Provide audit documentation as required and make sure the internal compliance policies are applied
Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
Education & Experience Required :
Bachelor’s Degree in Business Administration, Supply Chain or Finance
Minimum of 2 years of experience in a finance or supply chain department of a multinational company
Order Management experience is advantage
Language Requirements :
English & German
Technical Skills Requirements :
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills required
Advanced PC skills (MS Excel, Word, PowerPoint) required
Experience using SAP is advantage
Physical Position Requirements :
Prague, Czech Republic
Travel would be required
Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.