Application Manager/Service Delivery Manager
Prague, Czech Republic
před 23 hodinami

Are you focused on results, able to motivate people and are youenthusiastic about delivering services of the highest quality to the customer?

The keep on reading, you may be new Application Manager for our Life SciencesOutsourcing team.

You will be part of the Life SciencesOutsourcing team

You will join a department with about 150 professional colleagues in CzechRepublic, Denmark, Philippines and China. We deliver services and solutions ofhigh quality and act as trusted advisors towards our customers.

Your responsibilities

You will play a central role as the primary responsible for the dailydeliverables towards the customer and as part of NNIT's delivery organizationaround our services.

This includes development, operation and support of ourservices towards our customers. Your role is to co-ordinate, plan and delegatetasks and make sure that the motivation in the team is high.

Furthermore,part of your job is to encourage and support collaboration and knowledgesharing in the team.

Your daily tasks will include :

  • Daily contribution to alignment of deliverables in the SLA portfolio.
  • Participating in planning and status meetings with customers, and report on progress, issues and status in general.
  • Proactively advising on and proposing value adding tasks to be executed and implemented within budget and timeframe.
  • Identifying and initiating activities to optimize SLA profitability on an ongoing basis.
  • Planning and coordination of activities and tasks.
  • Allocating resources globally, estimating and following up on time consumption and on service levels and KPIs.
  • Being responsible for daily coordination of activities in a global delivery team.
  • Your qualifications and experience

  • You can demonstrate strong project management, service management or service delivery management skills;
  • You have several years of successful experience in a similar role (project management, service management or service delivery management) within IT services;
  • You are used to having commercial responsibility and a customer-facing coordinating role;
  • You are a good leader able to motivate people and handle resource planning;
  • Prior experience with GxP validated systems;
  • Experience with working in regulated industry (banking, automotive, energy), good communication skills and good English both spoken and written is a must.
  • It’s your advantage if youhave :

  • Understanding Pharma Value chain, Life sciences business process;
  • Proven experience of working in an international environment;
  • Experience with application management, preferably in Life Science area (example of applications : FirstDoc, SumTotal, PleaseReview, ValGenesis).
  • Employeebenefits

    We offer anattractive salary package according to your experience and seniority. Yourdedication and results are additionally rewarded with personal performancebonuses.

    We also offer you :

  • Theopportunity to work in a multicultural company
  • Friendly anddynamic work environment
  • Educationalcourses & training
  • Opportunitiesto learn and grow within a company or in other areas like soft skills,leadership, etc.
  • Mealvouchers
  • MultiSport cardenabling free entry to 362 sport facilities in Prague
  • Cafeteria
  • Flexiblestart / end of working hours
  • Occasionalwork from home
  • Foreignbusiness trips
  • Languagecourses of Czech for foreigners
  • Fresh fruitand tea / coffee in the office
  • CorporateEvents (Friday breakfasts, Friday bars, Kick-off party, Summer party)
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