OtC Order Management and Customer Service Specialist with French
MSD
Prague, Czech Republic
před 2 dny

Description

MSD is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products.

The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where MSD has codified its 125-

year legacy. MSD’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

MSD Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC Europe in Prague, Czech Republic will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the EMEA region.

The OTC Order Management & Customer Service Specialist is in charge of customer orders processing while providing world-

class customer service. The Order Management / Customer Service Analyst is the front-line communicator with MSD’s customer base and is expected to build strong working relationships with them.

This position is responsible for meeting all relevant SLAs and seeking opportunities to improve related department processes and systems through collaboration with country Finance and Corporate Treasury.

Position Responsibilities :

  • Manages the timely, accurate and compliant processing of sales orders for MSD to wholesalers, distributors, retail chains, hospitals and physician offices
  • Assures timely and useful updates on orders to the customers
  • Collaborates including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations
  • Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives
  • Enters and generates sales orders into the system
  • Analyses new orders based on ad hoc requests
  • Daily communication with customers including incoming calls, local business partners and all BSC functional teams
  • Follow all specified best practices for creating complete and accurate returns and claims
  • Proactively anticipate client needs and deliver excellent client service
  • Work collaboratively to address client needs and solve client concerns
  • Provide audit documentation as required and make sure the internal compliance policies are applied
  • Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
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