Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems.
This role includes both project and support responsibilities.
Support responsibilities :
Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
Train HR users on supported systems and provide process / system support, develop and maintain functional user documentation
Become a subject matter expert on one or more HR solutions utilized by Amazon including Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Track system issues and enhancement requests for review and resolution by technical teams
Project responsibilities :
Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
Write test cases, organize testing workbooks and user guides; prepare and / or create data to enable testing
Communicate effectively across teams to meet project timelines and deliverable
Bachelor's degree or equvilant experience
Relevant work experience in a similar role
Knowledge of HR systems.
Experience identifying and resolving issues independently, would describe self as a troubleshooter
Systems support experience, previous participation in system testing and system implementation activities a plus
Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Knowledge of Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems background a plus
Excellent written and verbal communications skills
Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.