ES Tech, Product Support Analyst
Prague, CZ
před 4 dny

Amazon's Employee Services Technology (ES Tech) team is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems.

This role includes both project and support responsibilities.

Support responsibilities :

  • Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support
  • Train HR users on supported systems and provide process / system support, develop and maintain functional user documentation
  • Become a subject matter expert on one or more HR solutions utilized by Amazon including Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems
  • Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
  • Track system issues and enhancement requests for review and resolution by technical teams
  • Project responsibilities :

  • Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks
  • Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
  • Write test cases, organize testing workbooks and user guides; prepare and / or create data to enable testing
  • Communicate effectively across teams to meet project timelines and deliverable
  • Bachelor's degree or equvilant experience
  • Relevant work experience in a similar role
  • Knowledge of HR systems.
  • Experience identifying and resolving issues independently, would describe self as a troubleshooter
  • Systems support experience, previous participation in system testing and system implementation activities a plus
  • Customer service orientation with a demonstrated desire to exceed expectations ability to serve multiple customers
  • Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Knowledge of Panorama, Amazon Connect, Digital Document Management, Time and Attendance, KNET, PeopleSoft and other systems background a plus
  • Excellent written and verbal communications skills
  • Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

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