Czech Republic - Onboarding Project Manager
ECI Telecom Ltd.
Prague, PR, CZ
před 1 dnem
source : eQuest Inc.

About Ribbon (Nasdaq : RBBN)

We deliver global real-time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors.

We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today’s smart, always-on and data-hungry world.

Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, agility and automation and includes optical and packet networking, core to edge IP solutions, UCaaS / CPaaS cloud offers, and leading-edge software security and analytics tools.

To learn more, visit rbbn.com

Ribbon Communications is a company with two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the company delivers intelligent, secure, embedded real-time communications for today’s world.

The company transforms fixed, mobile, and enterprise networks from legacy environments to secure IP and cloud-based architectures, enabling highly productive connections for consumers and businesses.

With 64 locations in 27 countries worldwide, the company’s innovative, market-leading portfolio empowers service providers and enterprises with rapid service creation in a fully virtualized environment.

SUMMARY

We are looking for an Onboarding Manager to oversee the procedures before and after new customer onboarding. To succeed in this role, you should help a new customer experience the smooth transition into Ribbon MNOC (Managed Network Operations Center) services, understanding the customer needs and matching that with Ribbon Services.

Ultimately, you will ensure a warm welcome and pleasant experience to consuming their new service.

POSITION RESPONSIBILITIES

  • Schedule meeting with the customer that leads to service activation
  • Act as a consultant to a new customer about offered services
  • Create and maintain service activation documents
  • Schedule and oversee internal training session for the MNOC team to support newly onboarded customer
  • Adhere to the ITIL framework regarding Process and Procedure Management
  • Tracking revenues
  • Responsible for the coordination between operation functions
  • Develop into delegate of choice during the absence of MNOC leader
  • EDUCATION AND EXPERIENCE

  • Sound understanding of ITIL Framework
  • Sound IT networking skills
  • Excellent English language communication ability. Both oral and written.
  • Excellent report writing skills for communicating with Management, Partners, and Customers
  • Ability to prioritize and organize proficiently in a fast-paced multi-cultural environment
  • Creative problem-solving skills
  • Ability to effectively manage deadlines
  • Comfortable interfacing with all levels of organizational management
  • Reliable, Punctual, Trustworthy
  • 5 -10 years of NOC experience, knowing the operation inside out
  • Please Note :

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.'

    US Citizens and all other parties authorized to work in the US are encouraged to apply.

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