WHAT’S YOUR NEW ROLE ABOUT?
The Tier-3 engineering team diagnoses and solves technical issues at 3rd level of software support, escalates to other internal teams, and at times, collaborates with external providers.
Members of the Tier-3 team provide technical assistance and remote troubleshooting as part of a global 24 / 7 / 365 support organization.
The important part of the job is to detect, investigate, recreate and resolve problems. The team tracks defects through internal systems, sets up test environments to reproduce issues, tests solutions and implements the solutions.
The Tier-3 team mentors Tier-2 and Tier-1 support teams, and updates technical documents for internal and public use.
Tier-3 engineers work closely with other systems analysts, developers, sports subject matter experts and product owners to improve customer satisfaction.
Members of the Tier-3 team are continually challenged and have an opportunity to contribute to the Stats Perform success every day, working closely with customers, other Tier-3 teams in different parts of the world, other technical support organizations as well as with development teams.
They take pride of their work and the desire to please the customers.
Due to the nature of when sports take place, there may be times when the candidate will need to be available during after-hours.
To be a successful candidate you will need to have technical ability, solid communication skills, desire to work in a fast-paced agile environment and a passion for building a world-class entertainment experience aligned to industry’s best practices.
HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)
In this exciting position, you will provide the highest level of technical support for video, data feeds and professional-team analysis software.
We are looking for drivers of excellence, highly skilled problem-solvers, who in addition to resolving issues, will lead through disseminating knowledge throughout our global organization, and sharing best practices.
We are looking for developers who find a creative outlet through problem-solving. Who are team members first. Who enjoy learning as much as teaching.
Who embody the mission of serving clients.
You will support world-class sports products and live services for our customers across a wide range of sports around the world.
You will work with a range of technologies which have supported our clients for years and those powering our new platform at the leading edge of the sports software industry.
Our technology stack is built around these technologies (but not only) :
The support provided by individual engineers requires broad technical knowledge and benefits from specializing in one or more technologies.
DO YOU HAVE THESE ESSENTIALS?
IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO
HERE’S A LITTLE MORE ABOUT US
Stats Perform collects the richest sports data in the world and transforms it through revolutionary artificial intelligence (AI) to unlock the most in-depth insights for media and technology, betting and team performance.
With company roots dating back almost 40 years, Stats Perform embraces and solves the dynamic nature of sport be that for digital and broadcast media with differentiated storytelling, tech companies with reliable and fast data to power their own innovations, sportsbooks with in-play betting and integrity services, or teams with first-of-its-kind AI analysis software.
As the leading sports data and AI company, Stats Perform works with most of the top global sports broadcast companies, tech companies, sportsbooks, teams and leagues.
Stats Perform focuses on learning and career growth. Senior working groups are available as well as an online learning portal with industry-leading content is provided for all of our employees to support your continued professional development.