Technical Support Engineer
Praha, Hlavní město Praha, Czech Republic
před 5 dny

Fortinet (NASDAQ : FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM).

Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.

We are an equal opportunity employer offering exciting work, competitive compensation and benefits.

Fortinet is looking for the best and the brightest to join our highly motivated team of Prague Technical Assistance Center (TAC).

TAC in Prague is delivering Level 1, 2 and 3 support services to customers from Europe, Middle-East and Africa region.

Key Responsibilities :

  • Analysis, technical investigation and resolution of reported problems involving the following products : FortiWeb, FortiADC, FortiDDoS, FortiWan, FortiDB and FortiConverter.
  • Reproduction customer environments on lab equipment
  • Collect data and traces for investigation or to escalate issue to the next level
  • Running real-time troubleshooting sessions with partners / customers
  • Reporting Software / Hardware related issues to R&D department
  • Manage technical cases, escalate, and control the right expectation until the closure of the cases
  • Develop core competency on Fortinet product line and technologies
  • Skills and Attributes Requirements :

  • Solid understanding of Web Application Firewall and Load Balancing concepts.
  • Solid understanding of endpoint security.
  • In-depth knowledge of OSI model and TCP / IP protocol
  • In-depth knowledge of HTTP and DNS protocol
  • Basic knowledge of regular expressions
  • Ability to work with moderate supervision and under pressure
  • Educational and Experience Requirements :

  • 5+ years of experience in networking and / or security industry.
  • Advanced knowledge about security technologies such as SSL and PKI
  • Administrative knowledge of Windows, Unix or Linux
  • Proficient spoken and written English
  • Positive, communicative and customer-oriented attitude
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