Fortinet (NASDAQ : FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM).
Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.
Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you.
We are an equal opportunity employer offering exciting work, competitive compensation and benefits.
Fortinet is looking for the best and the brightest to join our highly motivated team of Prague Technical Assistance Center (TAC).
TAC in Prague is delivering Level 1, 2 and 3 support services to customers from Europe, Middle-East and Africa region.
Key Responsibilities :
Analysis, technical investigation and resolution of reported problems involving the following products : FortiWeb, FortiADC, FortiDDoS, FortiWan, FortiDB and FortiConverter.
Reproduction customer environments on lab equipment
Collect data and traces for investigation or to escalate issue to the next level
Running real-time troubleshooting sessions with partners / customers
Reporting Software / Hardware related issues to R&D department
Manage technical cases, escalate, and control the right expectation until the closure of the cases
Develop core competency on Fortinet product line and technologies
Skills and Attributes Requirements :
Solid understanding of Web Application Firewall and Load Balancing concepts.
Solid understanding of endpoint security.
In-depth knowledge of OSI model and TCP / IP protocol
In-depth knowledge of HTTP and DNS protocol
Basic knowledge of regular expressions
Ability to work with moderate supervision and under pressure
Educational and Experience Requirements :
5+ years of experience in networking and / or security industry.
Advanced knowledge about security technologies such as SSL and PKI
Administrative knowledge of Windows, Unix or Linux
Proficient spoken and written English
Positive, communicative and customer-oriented attitude