Service Operations Manager
Prague, Czech Republic
před 16 hodinami

Job Description

Service Operations Manager, Novartis, Prague, Czech Republic

Join us to manage operations of systems and applications or services in scope, ensuring their stability and integrity, and meeting customer service levels.

Achieve the most efficient WAN Service Operations providing highest business value through effective management of IT resources (people, financial resources, bought in services and asset / capital investment).

Your Responsibilities :

Your responsibilities include, but not limited to :

Monitor, measure, report and review performance of services in close collaboration with Service Performance Managers

Manage the lifecycle of service orders / incidents and minimize their adverse impact on business operations

Ensure that service orders / incidents are followed up and solved appropriately

Ensure that configuration / development items are identified, accounted, reported, verified and audited

Take accountability to ensure adherence with Security and Compliance policies and procedures within Service / Solution Operation scope

You’ll receive :

  • Monthly pension contribution matching your individual contribution up to max 3% of your gross monthly basic salary; Risk Life Insurance and insurance in case of long term sickness;
  • 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
  • Cafeteria employee benefit program choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 80 CZK for each working day (full tax covered by company);
  • Public Transportation allowance; MultiSport Card. Find out more about Novartis Business Services : https : / / /

    Why consider Novartis?

    927 million. That’s how many lives our products touched in 2017. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this : how can we continue to improve and extend even more people’s lives?

    We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment.

    Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

    Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

    Minimum requirements

    What you’ll bring to the role :

    Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function

    Track record in delivering multinational projects on time, quality and budget

    Excellent Communication Skills

    Proven capability to operate in an organization with direct and indirect reporting lines in a matrix set-up

    Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio

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