Purpose
GV Senior Manager sets up a strategy for the department and executes on it. Leads daily operation of GV Client Service team members mainly with a support of GV Managers.
Leverages associates’ engagement and positive client experience.
Function
GV Senior Manager sets up strategy, business priorities, objectives, and initiatives for the department. Drives global and local transformation projects and continuous improvement.
GV Senior Manager II interacts closely with their peers within the Client Service and other identified stakeholders. Manages active cross department cooperation of their team.
Role models company values.
Responsibilities
Drives KPIs delivery (NPS, associates’ turnover, financial targets, productivity, revenues ) as well as operational delivery (overtimes, vacation management, HO, DPC, DPP )
Manages leadership and functional skill development of Managers and team members, provides coaching and mentoring
Drives strategic workforce management
Proactively suggests and drives discussion on BPI initiatives and acts on them according to lean principles
Nurtures clients’ relationships (change requests, escalations, NPS )
Requirements
University degree or equivalent working experience
Minimum 5 years of experience in a leadership role
Business processes improvement experience is a plus
Critical stakeholder a client management
Experience in setting strategies, policies and budget planning is needed
Fluency in English, knowledge of German is an advantage
Previous payroll experience is a plus 
