Associate Solutions Architect for Service Desk
NNIT
Prague, Czech Republic
před 6 dny

Challenge yourself within a multiculturaland dynamic team and be part of great and impactful projects in a company witha lot of traction, a good work / life balance, and an excellent team spirit.

Yourresponsibilities as a Solutions Architect

You will be the one who supports design ofService Desk Solutions.

You will communicate and interact withdiverse internal and external stakeholders from technician to management level.And it is your responsibility to gather and understand solution requirements aswell as to support the delivery units in relation to services and solutions.

Your work tasks include :

Design solution for Service Desk tools such as ticketing systems, reporting tools etc.

Assist in identifying, understanding and transforming service Desk requirements into solutions based on NNIT standard services as well as quality standards and processes.

Assist in solving difficult technical challenges and to create IT architectures for simple solutions.

Yourqualifications and experience

You are fluent in English (both spoken andwritten).

You have a strong technical backgroundwithin IT Service Desk.

You have a good understanding of the ITILframework and you are ITIL certified.

We appreciateif you have experience with working on projects and if you have worked with IToutsourcing from a customer or supplier perspective.

Regardless of your background the rightdrive and passion for creating strong relationships to our stakeholders is atthe heart of what we are looking for.

Employeebenefits

We offer an attractive salary packageaccording to your experience and seniority. Your dedication and results areadditionally rewarded with personal performance bonuses.

We also offer you :

  • The opportunity to work in amulticultural company
  • Friendly and dynamic workenvironment
  • Educational courses & training
  • Opportunities to learn and grow within acompany or in other areas like soft skills, leadership, etc.
  • Holidays 5 weeks
  • Meal vouchers
  • MultiSport card enabling free entry to362 sport facilities in Prague
  • Cafeteria
  • Flexible start / end of working hours
  • Occasional work from home
  • Foreign business trips
  • Language courses of Czech forforeigners
  • Fresh fruit and tea / coffee in theoffice
  • Corporate Events (Friday breakfasts,Friday bars, Kick-off party, Summer party)
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